Operations Manager

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Job Description:

Summary:

The Athletic Operations Manager is responsible for most of the overall setups and breakdowns of events held in the Department of Athletics and Recreation managed facilities. The Athletic Operations Manager assists in coordinating logistics and planning special event preparation and site preparedness for all home athletic events and some hosted internal and external events. The position coordinates with several on-campus departments to assist with these events. In addition, the Athletic Operations Manager assists in the coordination of student staff members and part-time staff members to execute events. The Athletic Operations Manager oversees event execution for assigned varsity programs each year. Responsible for administrative duties including but not limited to key and access management, facilities inspections and coordination with housekeeping, and concessions management. This position works under a general level of supervision.

Essential Functions:

• Coordinates on-site event preparation for all home athletic events, as well as some internal and external hosted events. This includes setup, execution, supervision, and breakdown of each event.
• Responsible for home athletic event management for assigned varsity athletic programs. This includes setup, execution, and breakdown of all aspects of those events.
• Trains and supervises a staff of part-time employees and student employees for daily facility maintenance, event preparation, and miscellaneous tasks to ensure that all activities are staffed and executed properly.
• Responsible for the maintenance, upkeep, and operational readiness of all outdoor athletic facilities. Conduct regular inspections, submit and track work orders, and follow up on repairs and maintenance needs. Maintain close communication with the Grounds Crew regarding field conditions, maintenance, weather impacts, and facility readiness for practices, competitions, and events.
• Handles security needs for the department including event-specific security detail as well as student-athletes, contractors, and staff access throughout Bender Arena.
• Administrative tasks including keys/access management, facilities inspections, housekeeping requests, and concessions management.
• Other duties as assigned by the Assistant Athletic Director for Facilities and Operations.

Supervisory Responsibility:

• The Athletic Operations Manager reports directly to the Assistant Athletic Director for Facilities & Operations, and works in conjunction with the Department of Athletics and Recreation staff. Reporting to this position are student and part-time employees.

Competencies:

• Serving Customers.
• Displaying Creativity.
• Prioritizing and Organizing.
• Championing Customer Needs.
• Making Accurate Judgments and Decisions.
• Developing Plans.
• Supporting Coworkers.

Position Type/Expected Hours of Work:

• Full-time.
• 35 hours per week.

Salary Range:

• $26.11 - $28.00 per hour.

Required Education and Experience:

• Bachelor's degree.
• 1 - 3 years of relevant experience.

Additional Eligibility Qualifications:

• A Bachelor’s degree in Sports Management or Event Management, or a related field and experience that demonstrates the necessary skills is required, as well as a minimum of one year of related experience in event operations and management.
• Deadline oriented, demonstrated time management, problem-solving, and customer service skills are essential to this position.
• Ability to manage many projects at once and to delegate projects when necessary are vital to the success of this position.
• Strong interpersonal skills are essential.
• Inventorying and cash handling experience preferred.
• Frequent evening and weekend hours may be required.
• Ability to lift 50 lbs.
• Ability to stand for long hours.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email [email protected].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.