{"id":3714065,"url":"https://alion.io/job/americold-customer-service-representative-21","title":"Customer Service Representative","company":{"id":2031508,"name":"Americold","domain":"americold.com","url":"https://alion.io/company/americold","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":96,"open_postings":14,"ghost_share":0,"stale_share":0.357,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T20:26:33Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T05:56:55Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"What You'll Do\nYou will respond to customer inquiries and complaints related to work orders, shipments, and inventory counts, ensuring prompt and efficient resolution. You will act as a liaison between customers and internal teams for account administration and invoicing, generate and maintain paperwork for customer orders, and provide clerical support including scheduling and reporting. Occasional travel by automobile and airplane may be required for business purposes.\nEssential Functions\nRespond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.\nReport customer feedback to management and act as a liaison between customers and internal teams for account administration and invoicing.\nGenerate and maintain all paperwork and information required for customer work orders, including tracking orders and updating inventory records.\nVerify computer-generated invoices to assure proper invoicing of accounts.\nProvide clerical support, such as overseeing paperwork associated with orders, maintaining files, answering phones, and greeting visitors.\nSchedule loads as required and maintain updated reports to ensure all loads are empty and closed.\nResolve issues related to refused product, over short, and damaged orders.\nOther essential duties may be applicable and assigned as necessary.\nWhat Experience and Education You Need\nHigh school diploma or general education degree (GED) required.\nMinimum 0 years of experience required in customer service or clerical support.\nAccurate typing and data entry skills required.\nKnowledge of Warehouse Management Systems and Microsoft Office Suite required.\nAbility to operate desktop computers and office equipment required.\nWhat Could Set You Apart\nAbility to manage multiple tasks efficiently.\nExperience adapting to changing work environments.\nInitiative in addressing new challenges.\nEffective verbal and written communication.\nExperience resolving complex customer issues.\nUnderstanding of customer product storage and handling requirements.\nAbility to collaborate and respond constructively to feedback.\nFamiliarity with scheduling and inventory reporting systems.\nPhysical Requirements\nRequires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.\nRequires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.\nRequires ability to comprehend and communicate with others, verbally and/or in writing.\nMay require travel by automobile and airplane for business.\nMay require visits to warehouse operations in temperatures at or below freezing.\nMay require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.\nAmericold is an equal opportunity employer. We will provide equitable treatment and accommodation to ensure barrier-free employment. To avoid any delays in the recruitment process, if you require accommodation to apply you must provide your accommodation needs in advance. 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