{"id":2461276,"url":"https://alion.io/job/americold-sr-customer-service-representative","title":"Sr Customer Service Representative","company":{"id":2031508,"name":"Americold","domain":"americold.com","url":"https://alion.io/company/americold","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Syracuse, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T14:25:37Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T21:37:09Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"What You'll Do\nYou will respond to customer inquiries and complaints related to work orders, shipments, and inventory counts while serving as the primary point of contact for National Accounts across multiple sites. You will coordinate account administration, including invoicing, credit changes, and scheduling loads as required, and maintain updated reports to ensure all loads are empty and closed. Additional responsibilities include overseeing clerical tasks such as paperwork management, answering phones, greeting visitors, and resolving refused product, over short, and damaged orders, with occasional travel required.\nEssential Functions\nRespond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.\nServe as the primary liaison between customers, warehouse, and office for account administration and invoicing.\nGenerate and manage paperwork and information for customer work orders, including tracking orders and maintaining inventory records.\nOversee clerical duties such as maintaining files, answering phones, greeting visitors, and operating office equipment.\nSchedule loads and maintain updated reports to ensure all loads are empty and closed.\nResolve issues related to refused product, over short, and damaged orders, and coordinate recalls and national holds across multiple sites.\nParticipate in training and coaching on customer service functions and provide direction to customer service work in applicable locations.\nOther essential duties may be applicable and assigned as necessary.\nWhat Experience and Education You Need\nMinimum 2 years of experience required in customer service or order processing.\nHigh school diploma or general education degree (GED) preferred.\nProven ability to resolve customer issues efficiently.\nProficiency in Warehouse Management Systems and Microsoft Office Suite.\nAccurate typing and data entry skills.\nWhat Could Set You Apart\nExperience managing multiple priorities simultaneously.\nProven adaptability in changing environments.\nExperience working with challenging customers.\nEffective verbal and written communication.\nAbility to understand customer product and storage requirements.\nAbility to collaborate and respond appropriately to feedback.\nFamiliarity with desktop computers.\nInitiative in supporting team objectives.\nPhysical Requirements\nRequires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.\nRequires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.\nRequires ability to comprehend and communicate with others verbally and/or in writing.\nMay require travel by automobile and airplane for business.\nMay require visits to warehouse operations in temperatures at or below freezing.\nMay require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.\nThe Company’s good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $22.00 to $26.50 hourly.\nAmericold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status as a protected veteran or any other protected category under applicable federal, state and local laws. 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