{"id":3468809,"url":"https://alion.io/job/amerilux-international-customer-support-2nd-shift","title":"Customer Support- 2nd Shift","company":{"id":669196,"name":"AmeriLux International","domain":"ameriluxinternational.com","url":"https://alion.io/company/ameriluxinternational","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["De Pere, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T10:32:20Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Join the A-Team! A 2025 and 2026 recipient of \"Best Places to Work\", The AmeriLux Family of Companies is looking for a Customer Support Specialist to join our team. In this role, you will act as a vital link between our customers and our internal teams, ensuring exceptional service and seamless communication. You will be responsible for handling customer inquiries, managing issues, and helping to foster strong, long-lasting relationships.\nFull time & part-time work is available.\nFullTime: Monday- Friday 2pm-10pm (flexible hours)\nPart Time: Monday-Friday 5pm-10pm\nKey Responsibilities:\nServe as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.\nCoordinate with internal departments to ensure accurate processing and fulfillment of customer orders.\nMaintain detailed and accurate records of all customer interactions and transactions.\nAssist with the management and updating of customer data in the CRM system.\nCollaborate with team members to support company goals and deliver high-quality service.\nProvide assistance to AmeriLux drivers and escalate as needed. \nRequirements\nExcellent communication and interpersonal skills, with the ability to build strong customer relationships.\nAbility to manage multiple tasks in a fast-paced environment.\nA positive attitude with a willingness to learn about the logistics industry.\nTeam player mindset, adaptable, and proactive in problem solving.\nBenefits\nThe AmeriLux benefits package includes a nationally award winning zero-dollar deductible healthcare plan created to ensure peace of mind and comprehensive care for all A-Team family members. Our onsite healthcare clinic, free to all team members, provides convenient access to high-quality medical care with a personalized touch from physicians who take the time to get to know you. In addition, we offer comprehensive dental and vision insurance, as well as disability and life insurance to ensure you and your family are protected. Our benefit plan includes a 401(k) match, employee assistance program, paid time off, and flex spending account access.","description_format":"text","description_chars":2115,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-29T16:16:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":9,"expected_fill_days":41,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/amerilux-international-customer-support-2nd-shift","json_url":"https://alion.io/job/amerilux-international-customer-support-2nd-shift.json","meta":{"generated_at":"2026-10-31T11:57:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18458,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669196},"rest":"https://alion.io/mcp/rest/get_company?id=669196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerilux-international-customer-support-2nd-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerilux-international-customer-support-2nd-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerilux-international-customer-support-2nd-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amerilux-international-customer-support-2nd-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerilux-international-customer-support-2nd-shift"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3468809}},{"tool":"search_jobs","arguments":{"company":"ameriluxinternational.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3468809},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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