{"id":646754,"url":"https://alion.io/job/ameripharma-copay-assistance-clerk","title":"Copay Assistance Clerk","company":{"id":668851,"name":"AmeriPharma","domain":"ameripharma.com","url":"https://alion.io/company/ameripharma","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":95,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":119,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laguna Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-12T00:00:00Z","employer_posted_date":"2026-06-12","last_verified_at":"2026-11-09T23:45:07Z","board_verified":true,"closed_at":null,"days_open":151,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":150},"description":"About AmeriPharma\nAmeriPharma is a highly rated closed-door pharmacy making a positive impact on the lives ofour patients every day. Our family of brands provides long-term pharmacy care at home. Thatincludes nursing services with CorsanaCare, AmeriPharma Infusion Centers, AmeriPharmaSpecialty Care, and MedBox, a pharmacy made for seniors.\nWe're looking for candidates who want to grow with us as our customer demand grows. We'reconstantly improving the way we work, investing in innovative technology for our future, andstriving to modernize pharmacy operations - a rare thing in our industry. If you want to grow your career in a supportive and transparent environment where people arerespected, customers come first, and effort is recognized, this might be the role for you.\nAmeriPharma’s Benefits\nFull benefits package including medical, dental, vision, life that fits your lifestyle and goals\nGreat pay and general compensation structures\nEmployee assistance program to assist with mental health, legal questions, financial counseling etc.\nComprehensive PTO and sick leave options\n401k program\nPlenty of opportunities for growth and advancement\nCompany sponsored outings and team-building events\nCasual Fridays \nPosition Summary\nThe Copay Assistance Clerk supports the Specialty Pharmacy and Home Infusion Financial Assistance Dept by assisting with administrative and reimbursement-related functions associated with manufacturer copay assistance and foundational programs claims processing. This role works closely with the Revenue Cycle Data & Process Specialist and Copay Assistance teams to ensure timely claim submission, payment follow-up, and accurate documentation to support reimbursement operations and continuity of patient care.\nJob Details\nLocation: In-person in Laguna Hills, CA\nSchedule: Monday-Friday 6:30AM - 3;00PM\nEssential Duties and Responsibilities\nGenerate and prepare CMS-1500 claim forms for submission to copay assistance programs, payors, and other reimbursement entities. \nContact payors, copay card vendors, and reimbursement support programs to obtain claim, payment, and denial status updates. \nDocument account activity, claim status, and follow-up actions accurately within applicable systems. \nAssist with payment tracking, reconciliation, and identifying outstanding balances or unresolved claims. \nSupport copay billing operations related to specialty pharmacy and home infusion services. \nMaintain organized records and ensure supporting documentation is complete and compliant. \nCollaborate with Revenue Cycle teams to resolve billing-related issues. \nAssist with administrative tasks including faxing, scanning, data entry, correspondence, and reporting as assigned. \nEscalate reimbursement concerns, trends, or unresolved issues to the FA leadership team appropriately. \nMaintain confidentiality and comply with HIPAA and all applicable regulatory requirements. \nPerform additional duties and special projects as assigned. \nQualifications\nHigh school diploma or equivalent required.\nFamiliarity with EOBs (Explanation of Benefits) and medical billing processes. \nKnowledge of healthcare operations and reimbursement processes.\nStrong attention to detail and organizational skills. \nAbility to manage multiple tasks and meet deadlines in a fast-paced environment. \nEffective verbal and written communication skills. \nProficient in Microsoft Office applications and basic data entry functions. \nAbility to work independently and collaboratively within a team environment. \nMinimum of 6 months to 1 year of administrative, medical billing, pharmacy billing, or healthcare reimbursement experience preferred.\nPreferred Qualifications\nKnowledge of CMS-1500 claim forms, insurance terminology, and reimbursement processes preferred. \nExperience in specialty pharmacy, home infusion, medical billing, or copay assistance programs strongly preferred.\nPhysical Requirements\nThe physical requirements for this role includes constant sedentary work that primarily involves sitting/standing; ability to hear, see and speak; type and write, repeating motions that may include the wrists, hands and/or fingers. Must be physically able to operate a computer and other office productivity machinery (i.e., a calculator, copy machine, printer); constantly communicate with colleagues and clients including via telephone and email. Must be able to lift up to 15 pounds at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEEO Statement\nThe above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. 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