{"id":1919135,"url":"https://alion.io/job/ameripharma-patient-care-coordinator","title":"Patient Care Coordinator","company":{"id":668851,"name":"AmeriPharma","domain":"ameripharma.com","url":"https://alion.io/company/ameripharma","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":89,"open_postings":20,"ghost_share":0.1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laguna Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3204},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-05T17:30:49Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-14T07:07:02Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":8},"description":"About AmeriPharma\nAmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.\nJob Summary\nThe Patient Care Coordinator I provides exceptional customer service and serves as a primary point of contact for patients, caregivers, nurses, physician offices, and internal departments. The PCC I performs routine patient coordination activities, including scheduling medication deliveries and collecting required clinical, insurance, and patient information while ensuring compliance with regulatory requirements and company policies. This role\nsupports continuity of care, patient satisfaction, and operational efficiency by following established departmental workflows and escalating complex or unresolved matters when appropriate.\nSchedule Details\nLocation: Laguna Hills, CA (This is an on-site position; remote work is not an option at this time.)\nSchedule: Schedule to be determined based on business needs, with shifts scheduled between 5:00 AM and 7:00 PM PST. Occasional Saturday availability may be required.\nDuties and Responsibilities\nProvide professional customer service through inbound and outbound communication with patients, caregivers, nurses, physician offices, and internal departments.\nPerform routine patient coordination activities in accordance with established departmental workflows and procedures.\nReview patient profiles, delivery schedules, medication storage instructions, and new patient admission information for accuracy and completeness before confirming deliveries.\nSchedule timely medication deliveries for AIC and home infusion patients, maintaining a scheduling window of at least 14 days whenever possible.\nCommunicate and document supply coordination requests received from patients, caregivers, and nurses.\nCollect copayments through approved payment methods as needed.\nConduct required patient assessments, collect key clinical and insurance information, and coordinate appropriate follow-up with pharmacists, nurses, or other departments.\nEnsure patients are connected with a pharmacist for medication consultation when required by law.\nCollaborate with Billing, Copay, Delivery, Pharmacy, and other departments to address routine issues that could delay scheduling or delivery.\nIdentify and resolve routine patient coordination issues and escalate complex, urgent, unfamiliar, or unresolved matters to the appropriate senior team member or department leadership.\nMaintain complete, accurate, and timely documentation within pharmacy operating systems and electronic patient records.\nRoutinely review personal documentation for accuracy and completeness and promptly correct identified errors.\nReview and prioritize assigned tasks and queues according to established departmental expectations.\nMeet departmental standards for productivity, quality, accuracy, customer service, and phone responsiveness.\nSupport the timely and balanced scheduling of deliveries throughout the week and help minimize preventable last-minute scheduling.\nMaintain compliance with HIPAA, Board of Pharmacy requirements, applicable accreditation standards, company policies, and departmental procedures.\nProtect patient confidentiality in all verbal, written, and electronic communications.\nParticipate in departmental training, quality improvement activities, workflow initiatives, and implementation of approved technology as assigned.\nDemonstrate accountability, professionalism, reliability, collaboration, and a patient-centered approach in all interactions.\nFoster a culture of accountability, integrity, collaboration, and service excellence.\nAdditional duties and responsibilities in different areas of the department on an as-need basis or determined by management.\nRequired Qualifications\nMinimum of one year of customer service experience, preferably in a healthcare or pharmacy setting.\nExcellent verbal and written customer service and communication skills.\nStrong interpersonal, telephone, and relationship-building skills, with the ability to adapt communication to the caller’s needs.\nFluency in English, including speaking, reading, and writing.\nProficiency in Microsoft Word, Excel, Outlook, and other basic office tools.\nTyping speed of at least 30 words per minute.\nStrong organizational skills and attention to detail.\nAbility to manage multiple routine tasks and priorities in a fast-paced environment.\nAbility to follow established procedures, apply training, accept feedback, and seek guidance when handling complex or unfamiliar situations.\nAbility to work independently within established routine workflows while maintaining productivity, accuracy, and documentation expectations.\nSelf-motivated and able to learn new processes quickly while maintaining a collaborative and team-orientedapproach.\n\nPreferred Qualifications\nSpecialty pharmacy, home infusion, healthcare coordination, or patient support experience.\nPharmacy Technician, Medical Assistant, or related healthcare experience.\nExperience coordinating care for patients receiving IV, IVIG, biologic, injectable, or other specialty therapies.\nExperience using pharmacy software systems or electronic medical record platforms.\nSpanish-language proficiency.\nAmeriPharma’s Mission Statement\nOur goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!\nPhysical Requirements\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.\nEEO Statement\nThe above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.","description_format":"text","description_chars":7209,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T17:30:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":75,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/ameripharma-patient-care-coordinator","json_url":"https://alion.io/job/ameripharma-patient-care-coordinator.json","meta":{"generated_at":"2026-10-14T07:34:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668851},"rest":"https://alion.io/mcp/rest/get_company?id=668851"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fameripharma-patient-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fameripharma-patient-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fameripharma-patient-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ameripharma-patient-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fameripharma-patient-care-coordinator"}]}