Senior User Experience Designer

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Key Responsibilities

• Manage the design of user interfaces during the implementation phase of the project, including the development of wireframes, mock-ups and other project deliverables to illustrate the intended user experience.
• Participate in the strategy phase of projects, providing input for concepts, research plans, and approach for the user experience.
• Present design ideas, including rationale based on customer research and best practices, to the product development team and other key stakeholders.
• Translate business and user requirements into defined UX/UI documentation and specifications, including stories and acceptance criteria for Agile projects.
• Effectively manage team work load and ensure knowledge sharing and cross-training of team members to effectively support the business and execute on team/function deliverables. Develop and maintain a high-performing team through effective hiring, coaching and performance management.
• Participate in peer design reviews/critique, giving and receiving constructive feedback
• Conduct UX research, including competitive research reviews, heuristic reviews, surveys, click studies, card sorting and usability testing. Author and present resulting research reports.

Required Qualifications

• Bachelor's degree or equivalent required
• 5-7 years of relevant experience required
• Proficient knowledge of user-centered design process, web best-practices and relevant disciplines, including information architecture, interaction and visual design.
• Strong written and verbal communications skills, including the ability to clearly articulate creative concepts and rationale.
• Proficient prototyping and mockup skills to convey ideas and concepts.
• Experience working with industry standard visualization tools and software (e.g. Photoshop, Adobe Creative Suite, Sketch, etc.).
• Working knowledge of design fundamentals such as color theory, composition, branding, typography and web design standards.
• Ability to work in both waterfall and agile project processes.

Preferred Qualifications

• Certifications preferred: Certified Usability Analyst (CUA)
• 3+ years of broad experience with highly complex web sites and software applications from a user-centered standpoint.
• Experience designing for complex application ecosystems.
• Ability to interpret product requirements documents from a user-centered perspective.
• Working knowledge of usability testing and other research methods.
• Fundamental understanding of project management and business process management concepts.
• Experience leading 1-3 UX professionals or other direct reports.
• Experience designing transactional or complex interactions with consumer and/or B2B platforms.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders - clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Base Pay Salary

Full-Time/Part-Time

Exempt/Non-Exempt

Job Family Group

Line of Business

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.