{"id":2662848,"url":"https://alion.io/job/amerisave-end-user-support-desktop-technician","title":"End User Support (Desktop Technician)","company":{"id":695761,"name":"AmeriSave","domain":"amerisave.com","url":"https://alion.io/company/amerisave","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":132000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":97},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T01:24:44Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-25T01:33:48Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Description\nAmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence.\nOur employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers.\nAt AmeriSave, we're one team with one shared dream - to be the best.Let’s redefine excellence together!\nWhat we’re looking for:\nAmeriSave is currently hiring an End User Support professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.\nWhat You’ll Do:\nDiagnose and resolve technical hardware and software issues.\nTrack and route problems and requests and document resolutions.\nDesktop hardware and software maintenance and support.\nScanner, printer and other peripheral maintenance and support.\nMaintain inventory of IT applications/software.\nTest and deploy software and updates to all internal/WFH desktops as well as virtual desktop environments.\nRemediate vulnerabilities in physical and virtual desktop environments.\nWhat You’ll Need:\nBachelor’s degree preferred or 2+ years of relevant experience \nSkilled End User Support Technician with at least 5 years of experience.\nStrong knowledge of Windows 11, and Microsoft Office 365 suite\nHas extensive experience with internal IT support and onboarding new hires.\nExperience setting up and configuring with network printers\nKnowledge working with IT ticketing systems.\nPreferred knowledge of vulnerability management and remediation.\nAzure and Intune experience \nActive Directory experience\nHardware and software applications support\nExcellent written and verbal skills\nMust be a self-starter who is able to work online or offline hours independently and with minimal or no supervision\nTime management skills\nAbility to work under pressure\nStrong problem solving and analytical skills\nStrong organizational skills, occasional remote work\nHigh-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).\n**Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **\nCompensation:\nThe hourly rate for this position is $26 - $29.\nBenefits:\n· 401(k)\n· Dental insurance\n· Disability insurance\n· Employee discounts\n· Health insurance\n· Life insurance\n· Paid time off\n· 12 paid holidays per year\n· Paid training\n· Referral program\n· Vision insurance\nSupplemental pay types:\n· Bonus\n· Referral bonuses\nAmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nCalifornia Consumer Privacy Act Disclosure Acknowledgment\nEmployment Applicants, New Hires, and Employees Residing in California\nAmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here:www.amerisave.com/privacy-policy\nAmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here:https://www.amerisave.com/ccpa-recruitment-disclosure/\nWhen AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.","description_format":"text","description_chars":4431,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-16T01:24:44Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":1,"age_days":8,"expected_fill_days":29,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/amerisave-end-user-support-desktop-technician","json_url":"https://alion.io/job/amerisave-end-user-support-desktop-technician.json","meta":{"generated_at":"2026-10-25T04:52:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6534,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695761},"rest":"https://alion.io/mcp/rest/get_company?id=695761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerisave-end-user-support-desktop-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerisave-end-user-support-desktop-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerisave-end-user-support-desktop-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amerisave-end-user-support-desktop-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerisave-end-user-support-desktop-technician"}]}