{"id":3059077,"url":"https://alion.io/job/amerisourcebergen-product-implementation-customer-success-manager","title":"Product Implementation & Customer Success Manager","company":{"id":2623,"name":"AmerisourceBergen","domain":"amerisourcebergen.com","url":"https://alion.io/company/amerisourcebergen","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T04:43:50Z","employer_posted_date":null,"last_verified_at":"2026-10-22T04:43:50Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob DetailsThe Customer Success & Product Adoption Manager is responsible for leading customer onboarding, product implementation and adoption initiatives to ensure customers achieve maximum value from our solutions.\nThis role acts as the bridge between customers and internal teams, driving successful deployments, improving customer experience, increasing adoption and supporting long-term retention and growth. Working cross-functionally with Product, Sales, Operations and Support teams, you will ensure a seamless customer journey from implementation through ongoing success.\n\nKey Responsibilities\nLead customer onboarding and product implementation projects, ensuring successful and timely deployment.\n\nDevelop and execute customer success plans focused on adoption, engagement, retention and value realization.\n\nPartner with customers to define business objectives, success criteria and implementation requirements.\n\nAct as the primary point of contact during implementation and post-launch phases.\n\nCollaborate with Product, Sales, Technical and Support teams to resolve issues and improve customer outcomes.\n\nMonitor customer health metrics, adoption trends and satisfaction levels, proactively identifying risks and growth opportunities.\n\nDrive continuous improvement initiatives to enhance customer experience, implementation processes and operational efficiency.\n\nProvide coaching, guidance and support to team members while fostering a customer-centric culture.\n\nWhat We're Looking ForExperience\nExperience in Customer Success, Product Implementation, Project Management, Consulting or Account Management.\n\nProven track record managing customer onboarding and adoption programs.\n\nExperience working with cross-functional teams and multiple stakeholders.\n\nSkills\nStrong customer relationship and stakeholder management skills.\n\nProject management and organizational capabilities.\n\nAnalytical mindset with the ability to turn data into actionable insights.\n\nExcellent communication and presentation skills.\n\nProblem-solving and continuous improvement orientation.\n\nAbility to manage multiple priorities in a fast-paced environment.\n\nPreferred Qualifications\nBachelor's degree in Business, Marketing, Technology or a related field.\n\nExperience with CRM and Customer Success platforms.\n\nProject Management certification is a plus.\n\nWhat Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit \nFull timeEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned\nAffiliated CompaniesAffiliated Companies: AmerisourceBergen Services CorporationOriginally posted on Himalayas","description_format":"text","description_chars":4779,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-10-22T05:30:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 48 · green card filings: 13","filings_12m":48,"filings_prev_12m":38,"green_card_filings_12m":13,"median_offered_wage_usd":130369,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":0.945,"age_days":8,"expected_fill_days":16,"reasons":["seen:8","velocity","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/amerisourcebergen-product-implementation-customer-success-manager","json_url":"https://alion.io/job/amerisourcebergen-product-implementation-customer-success-manager.json","meta":{"generated_at":"2026-10-30T09:21:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2623},"rest":"https://alion.io/mcp/rest/get_company?id=2623"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerisourcebergen-product-implementation-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerisourcebergen-product-implementation-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerisourcebergen-product-implementation-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amerisourcebergen-product-implementation-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerisourcebergen-product-implementation-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3059077}},{"tool":"search_jobs","arguments":{"company":"amerisourcebergen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3059077},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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