{"id":2052211,"url":"https://alion.io/job/amerivet-customer-service-representative-8","title":"Customer Service Representative","company":{"id":2919991,"name":"AmeriVet Veterinary Partners","domain":"amerivet.com","url":"https://alion.io/company/amerivet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eugene, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T22:13:46Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T23:15:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"CSR Job Description\nPosition Overview\nThe purpose of this position is to provide outstanding client service. The Client Service Representative (CSR) is the first impression in our clinic! Besides greeting clients warmly, they answer the phone, differentiate between routine and emergency cases, schedule appointments, admit and check out patients, process payments, manage financial information, and communicate information between clients and staff.\nThe CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions. Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations.\nUltimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized. Must be able to withstand unpleasant odors and noises.\nMay be exposed to bites, scratches, animal waste, and contagious diseases.\nReporting Structure\nDirectly reports to the Practice Manager. Periodically receives directions from the Practice Manager and veterinarians.\nPrimary Responsibilities\nTelephone Communication\nAnswers incoming telephone calls by the third ring, using proper telephone etiquette. This includes using a three-part greeting and asking callers before placing them on hold.\nOperates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members.\nClient Relations\nFollows established clinic guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.\nHandles basic questions regarding clinic services, fees, and animal care and treatment in accordance with clinic policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.\nUses active-listening skills to obtain all necessary medical and personal information from the client.\nDiscerns any potential client problems, complaints, or questions and handles them appropriately.\nRelays medical instructions; itemizes the client’s statement; reviews it orally with the client; and informs the client about clinic policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.\nCommunicates with clients as needed regarding invoices and the medical status of their pets.\nMakes calls to clients on a timely basis from a call-back list.\nProvides clients with any information or instructions they will need prior to their appointments.\nContacts clients to schedule discharge appointments and recheck appointments and confirms appointments and pre-surgical instructions.\nMaintains knowledge of current wellness-care standards and common medical problems.\nMaintains current client contact information.\nHospitality\nWelcomes clients and patients to the practice and makes them comfortable, including greeting clients, offering coffee, and showing them to the waiting area.\nMonitors appointment schedule and communicates with clients about wait times.\nUses the client’s and pet’s names to personalize communication.\nDistributes new-client paperwork and gifts to all new clients.\nAppointment Scheduling\nSchedules outpatient, surgical, hospitalized patient, and boarding appointments using a computerized scheduling program.\nSchedules appointments in accordance with established clinic guidelines, allocating the appropriate amount of time (10, 20, or 30 minutes) according to the type of visit. Maintains “E slots” for emergencies and helps keep the practice on schedule.\nInquires as to which veterinarian the client wishes to see when scheduling an appointment. If no preference is expressed, schedules as appropriate and gives the name of the veterinarian to the client. Schedules follow-up visits with the appropriate veterinarian.\nSchedules appointments to meet the clients’ needs and most efficiently use veterinarians’ and staff members’ time.\nComputer Use and Maintenance\nAccurately enters and retrieves records and reports, enters fees and charges, and maintains the database.\nPerforms a backup of the computer system on a regular basis, as directed.\nGenerates financial and other reports (e.g., call-back lists and appointment lists) using the computer system, as directed.\nMarketing and Client Education\nPromotes the clinic to persons inquiring about the practice, fees, and products/services.\nEducates clients regarding preventive medicine and vaccination requirements. Informs clients of suggested procedures to maintain their pets’ good health.\nDistributes handouts, new client kits, clinic brochures, and “giveaways,” such as clinic leashes, pet carriers and magnets to clients.\nPromote the practice’s products and services to clients, making suggestions when appropriate.\nMails sympathy cards to clients.\nProcedures and Protocols\nAdheres to all clinic policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the clinic procedures manual.\nCommunicates basic patient preventative care protocols to clients.\nMaintains knowledge of the practice’s products and services.\nImproves upon veterinary knowledge and skills by taking advantage of in-house education materials (e.g., CDs, books, and videos) and by participating in continuing education, staff meetings, and in- house training.\nAttends all staff and departmental meetings as requested.\nRecordkeeping and Filing\nUpdates client files and patient records as needed.\nScans medical documents.\nEmails medical records to requesters, with client’s permission after DVM review.\nProcesses returned mail/postcards. Contacts client to verify and correct contact information.\nPatient Admittance\nCompletes required forms, such as the new client form, patient visit form, and client report, and obtains all necessary information. Notes the source of client referrals.\nObtains medical and vaccination histories from the client. Recognizes and notes any procedures due for the patient.\nFollows clinic policies regarding patient admittance.\nRelays all necessary information to the veterinarians and technicians.\nTriages urgent-care patients and communicates with the medical team as appropriate.\nPatient Discharge\nEnters any necessary charges into the computer and double-checks entries to ensure accuracy and completion. Enters recall reminder codes into the computer as indicated.\nEnsures that future reminders are set up in the computer system for the patient.\nPresents clients with medications, instructions, new client kits, and any other items to take home.\nReviews discharge instructions, medications, and services rendered, and informs client of the total amount due.\nSchedules discharge and follow-up appointments.\nCash Handling\nAccepts payments from the client. Accurately processes cash, checks, charge card payments, credit account payments, and post-dated checks. Accurately invoices coupons and gift certificates.\nPerforms end-of-day procedures each evening, including balancing the cash drawer, running daily reports, preparing and making a bank deposit, and presenting reports and deposit receipts to the Practice Manager or owner.\nEstablishes credit in accordance with clinic policies and Practice Manager’s authorization.\nFacility Maintenance\nAssists staff with cleaning and straightening the public areas of the practice, including the front desk, reception area, client restrooms, and exam rooms.\nRestocks and arranges retail and point-of-purchase displays.\nMaintains and replenishes refreshment area.\nOpens the practice and sets up for the morning as directed.\nCloses the practice for the evening as directed.\nPersonal Conduct\nServes as a representative of the clinic, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.\nDemonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.\nAdheres to the posted work schedule. Arrives for work promptly and begins work at start time. Follows clinic policies for reporting lateness or absences.\nUtilizes the time clock to clock in and out at the beginning and end of each day and during breaks.\nOrganizes work area and exercises time-management skills to maximize personal efficiency.\nPrioritizes tasks and handles multiple tasks in a calm, organized manner.\nAdditional Duties\nPerforms other duties as directed.\nRequirements\nHS Diploma or educational equivalent.\nKnowledge of general office practices and procedures, Client Service Representative (receptionist) duties, and telephone techniques.\nDemonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.\nAbility to complete assigned tasks in the time allotted without direct supervision.\nDemonstrated ability to show empathy toward clients and treat animals with respect and compassion.\nExcellent interpersonal communication skills.\nA commitment to outstanding client service.\nAbility to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.\nAbility to stay on task and work energetically for the entire shift, sometimes exceeding 10 hours per day.\nPreferred: Knowledge of veterinary medical terminology and procedures and general computer skills.\nPreferred: Ability to type 45 words per minute and use a 10-key adding machine.\nPreferred: At least one year of recent experience in an office or medical environment, with increasing responsibilities.\nAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.\nHere’s what you can expect when you join our team:\nTailored development programs, mentorship, and career pathing to help you achieve your unique goals.\n\nCompetitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.\n\nHealth, dental, vision, life insurance, and mental health resources to support your overall well-being.\n\nGenerous paid time off and holidays, because your personal time matters.\n\nA supportive, collaborative environment where everyone feels a sense of belonging.\n\nPlease note: Any Benefits listed above apply to full-time employees.\nAt AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. 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