{"id":2102730,"url":"https://alion.io/job/amerivet-customer-service-representative-9","title":"Customer Service Representative","company":{"id":2919991,"name":"AmeriVet Veterinary Partners","domain":"amerivet.com","url":"https://alion.io/company/amerivet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tyler, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T19:12:34Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T13:59:41Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"As the first and last point of contact for our clients, the Client Service Representative (CSR) plays a vital role in delivering exceptional service at Tyler Veterinary Center. You'll be responsible for managing appointments, answering calls, processing patient information, and ensuring seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for both pets and their owners.\nKey Responsibilities:\nClient Communication & Scheduling:\nAnswer calls and emails promptly with professional, friendly service\nSchedule appointments based on client needs and veterinarian availability\nUse technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track\nMake outbound calls to re-engage lapsed clients and encourage them to schedule appointments\nClient Relations & Customer Service:\nGreet clients warmly and ensure a positive experience throughout their visit\nUse active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team\nDemonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor\nPromote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives\nManaging Patient Information & Technology:\nUpdate client and patient records in our practice management system with accuracy and efficiency\nProcess billing transactions, including credit card payments, digital payments, financing options, and insurance claims\nMaintain organized records of client communications and appointments to streamline operations\nSupport the Medical Team & Practice Operations\nProvide clients with accurate post-visit instructions, including medication schedules and follow-up care\nHelp maintain a clean, organized reception area and assist with daily practice operations as needed\nInform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store\nQualifications:\nHigh school diploma or equivalent required\nExcellent communication skills and a strong desire to provide compassionate, client-focused service\nPrior customer service experience, preferably in a veterinary or medical setting\nBasic proficiency with technology, including scheduling software and online communication platforms\nStrong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.\nAbility to lift up to 40 pounds independently\nAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.\nHere’s what you can expect when you join our team:\nTailored development programs, mentorship, and career pathing to help you achieve your unique goals.\n\nCompetitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.\n\nHealth, dental, vision, life insurance, and mental health resources to support your overall well-being.\n\nGenerous paid time off and holidays, because your personal time matters.\n\nA supportive, collaborative environment where everyone feels a sense of belonging.\n\nPlease note: Any Benefits listed above apply to full-time employees.\nAt AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.","description_format":"text","description_chars":3809,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-08T19:12:34Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.642,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:16","stale_co","wave","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/amerivet-customer-service-representative-9","json_url":"https://alion.io/job/amerivet-customer-service-representative-9.json","meta":{"generated_at":"2026-10-14T14:29:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2919991},"rest":"https://alion.io/mcp/rest/get_company?id=2919991"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerivet-customer-service-representative-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerivet-customer-service-representative-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerivet-customer-service-representative-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amerivet-customer-service-representative-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerivet-customer-service-representative-9"}]}