{"id":2656953,"url":"https://alion.io/job/amerivet-veterinary-partners-reception-supervisor","title":"Reception Supervisor","company":{"id":2919991,"name":"AmeriVet Veterinary Partners","domain":"amerivet.com","url":"https://alion.io/company/amerivet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":30,"ghost_share":0,"stale_share":0.967,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stoneham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1977},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T23:15:18Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T02:10:34Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Veterinary Care Coordinator Supervisor (Reception Supervisor)\nCentral Animal Hospital of Stoneham, MA\nWho Are We Looking For?\nAre you a passionate veterinary receptionist ready to take the next step into leadership?\nDo you enjoy mentoring others, building strong teams, and creating exceptional client experience? Are you energized by helping clients achieve the best outcomes for their pets while fostering long-term relationships?\nDo you believe a workplace can be both fun and accountable, where culture, growth, and high standards coexist?\nIf you answered yes, we would love to connect with you.\nAbout the Role\nThe Veterinary Care Coordinator (VCC) Supervisor is a key leadership position within our hospital, responsible for elevating both client experience and front desk team performance.\nIn this role, you will lead, support, and develop the reception team while ensuring smooth daily operations and an exceptional standard of care for every client and patient interaction.\nA Day in the Life\nStart your day by setting the tone for the front desk - reviewing the schedule and aligning the team for success\nBe a visible, supportive leader on the floor - jumping in where needed and keeping the team steady during busy moments\nHelp guide client conversations, ensuring every interaction feels professional, compassionate, and solution-focused\nWork closely with doctors and technicians to keep communication flowing and the day running smoothly\nTurn real-time moments into coaching opportunities to help your team grow\nStep back throughout the day to adjust, problem-solve, and keep operations on track\nThis role is a balance of leadership, teamwork, and real-time problem solving - no two days look the same.\nWhat You’ll Do\nLead and support the reception team through coaching, mentorship, and accountability\nManage staff scheduling and ensure efficient, appropriate appointment flow\nPartner with leadership on hiring, onboarding, and training new team members\nAddress performance concerns with a solutions-focused, supportive approach\nAudit end-of-day processes and ensure operational consistency\nMaintain and update training materials and SOPs\nChampion a high standard of client service and communication across the hospital\nWhy Join Our Team?\nAt Central Animal Hospital, we are building something special.\nWe are committed to:\nDelivering high-quality veterinary medicine\nCreating a warm, welcoming client experience\nBuilding a positive, team-driven culture\nLocated just minutes from Boston, our hospital offers:\nA newly renovated, state-of-the-art facility\nA scenic location near walking trails, restaurants, and local favorites\nA supportive leadership team that invests in your growth\nReal opportunities for leadership development and career advancement\nWhat We’re Looking For\nWe are seeking a motivated, compassionate leader who thrives in a collaborative environment and is passionate about both people and patient care.\nIdeal candidates will have:\nStrong communication and interpersonal skills\nA commitment to exceptional client service\nKnowledge of veterinary workflows, patient care, and common medications\nA high level of organization and operational awareness\nPatience, empathy, and a team-first mindset\nQualifications\nHigh school diploma (required)\nDegree in veterinary or related field (preferred)\n3+ years of customer service experience\n1-2+ years of veterinary experience\n1-2+ years of leadership or supervisory experience (preferred)\nWhat You Can Expect\nElectronic medical records system\nA collaborative, team-oriented environment\nSupportive leadership and structured training\nOpportunities to grow into higher-level leadership roles\nCompensation & Benefits\nCompetitive pay (up to $25/hour), and additional bonus opportunities\nMedical, Dental, and Vision insurance\n401(k) with company match\nPaid Time Off\nCE allowance\nEmployee pet discounts\nSchedule\nFull-time\nDay shifts, Monday-Friday\nOccasional weekend rotation\nReady to Make an Impact?\nIf you’re ready to grow your leadership skills while making a meaningful difference in the lives of pets and their families, we’d love to hear from you.\nApply today and join our team.\nLearn more: https://centralanimalhospitalma.com/\nFacebook: https://www.facebook.com/ecentralAH\nInstagram: @central_animal_stoneham\nJob Type: Full-Time\nSchedule: Day shift\nAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.\nHere’s what you can expect when you join our team:\nTailored development programs, mentorship, and career pathing to help you achieve your unique goals.\n\nCompetitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.\n\nHealth, dental, vision, life insurance, and mental health resources to support your overall well-being.\n\nGenerous paid time off and holidays, because your personal time matters.\n\nA supportive, collaborative environment where everyone feels a sense of belonging.\n\nPlease note: Any Benefits listed above apply to full-time employees.\nAt AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.","description_format":"text","description_chars":5398,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-15T23:15:18Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["conf:3","stale_co","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/amerivet-veterinary-partners-reception-supervisor","json_url":"https://alion.io/job/amerivet-veterinary-partners-reception-supervisor.json","meta":{"generated_at":"2026-10-23T00:14:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2919991},"rest":"https://alion.io/mcp/rest/get_company?id=2919991"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerivet-veterinary-partners-reception-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerivet-veterinary-partners-reception-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerivet-veterinary-partners-reception-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amerivet-veterinary-partners-reception-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerivet-veterinary-partners-reception-supervisor"}]}