{"id":1615627,"url":"https://alion.io/job/amerkshockey-retail-associate","title":"Retail Associate","company":{"id":1817391,"name":"Rochester Americans","domain":"amerks.com","url":"https://alion.io/company/amerks","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-19T13:38:04Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-09T00:36:12Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Summary\nThe Sales Associate is responsible for providing first-in-class service to all fans within any merchandise space during all events at KeyBank Center, including Buffalo Sabres and Buffalo Bandits games, concerts, and a variety of other special events. To excel in this role, a qualified candidate must have high attention to detail, a strong work ethic, be outgoing, and willing to talk to people.\nDuties & Responsibilities\nResponsible for answering customer questions and providing assistance to customers at point of sale (POS) system.\nBe familiar with store merchandise to speak knowledgeably to customers, be willing to learn about special items we carry such as jerseys differences and sizing along with vendor recognition.\nAssist with store merchandising, product display, inventory levels, and store cleanliness.\nAssisting with warehouse duties, such as: receiving merchandise, verifying packaging slips, tagging items, creating box labels and maintaining inventory controls.\nEnsure that customers are serviced at the highest level. Being able to recognize when you need more help from other associates or management to maintain a fast service pace and excellent service during work shifts.\nCommunicate any stock needs to the appropriate staff member in charge of your workstation in a timely manner.\nBeing aware of your surroundings to prevent any workplace issues with staff, store maintenance concerns, and potential customer issues.\nAlways maintain a professional attitude and appearance. Following all expectations of work schedule and policies.\nPerform all duties as assigned, and being proactive in asking for assistance. Being able to be self-sufficient and reliable when asked to complete a task.\nMaintain confidentiality.\nCompleting all workplace training in a timely manner and staying up to date on all work-related emails that are sent out to staff.\nMinimum Qualifications for the Position:\nMust be at least 18 years of age.\nHave a high school diploma or equivalent.\nPoint of Sale Terminal (POS) system experience preferred.\nMust be able to lift up to fifty (50) pounds.\nAbility to address and resolve customer issues.\nStrong communication skills and willingness to learn and push selling points of product.\nAbility to maintain focus and work ethic while working in a fast paced, crowded, and often changing team environment.\nCritical Competencies\nCollaborates - works cooperatively with others across the organization to achieve shared objective. Partners with others to get work done.\nCommunicates Effectively -Attentively listens to others. Provides timely and helpful information to others across the organization.\nCustomer Focus - Builds and delivers solutions that meet customer expectations. Bringing customer issues or request to management. Constantly gaining knowledge of our season ticket holders, partners, players, and venders.\nNimble learning - Adapts quickly when facing new situations. Extracts knowledge from failures and mistakes to improve in the future. Not afraid to ask questions.\nInstills Trust - Follows through on commitments. Is seen as direct and truthful.\nValues differences - Contributes to a work climate where differences are valued and supported. Is sensitive to cultural norms, expectations, and ways of communicating.\nBeing aware of how your attitude and performance will affect customer satisfaction of all fans and customers while in position where you will be a constant representation of the Buffalo Sabres, Bandits, or any special guest at an event we are hosting.\nBeing aware of what social media standards on workplace subjects are acceptable to the organization.\nCompensation\nThis role pays $16.00 an hour. This is a part-time role and must have the flexibility to work extended hours, evenings, weekends, and holidays.\nWork Environment & Physical Demands.\nThis role operates in both a warehouse setting and in a live events setting. Live event coverage does consist of being around loud stadium noises and crowds.\nCandidates must be able to perform physical tasks such as lifting and moving boxes up to 50 pounds.\nCandidate must be able to stand and walk for lengthy periods of time.\nCandidate must adhere to all arena rules that are written in your employee handbook.\nHockey Western New York, LLC is an Equal Opportunity Employer","description_format":"text","description_chars":4300,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Spirits & Distilled Beverages"],"lifecycle":[{"event":"open","at":"2026-10-01T20:31:31Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.394,"p_room":0.35,"age_days":49,"expected_fill_days":21,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/amerkshockey-retail-associate","json_url":"https://alion.io/job/amerkshockey-retail-associate.json","meta":{"generated_at":"2026-10-09T03:15:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1714,"day_limit":5000,"remaining_today":3286,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1817391},"rest":"https://alion.io/mcp/rest/get_company?id=1817391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famerkshockey-retail-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famerkshockey-retail-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famerkshockey-retail-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amerkshockey-retail-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famerkshockey-retail-associate"}]}