{"id":3153124,"url":"https://alion.io/job/amgen-associate-plm-support-analyst","title":"Associate PLM Support Analyst","company":{"id":4775,"name":"Amgen","domain":"amgen.com","url":"https://alion.io/company/amgen","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":349,"ghost_share":0,"stale_share":0.579,"repost_share":0.003,"time_to_fill_p50_days":42,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CATIA","optional":false}],"status":"live","first_seen_at":"2026-10-23T13:25:36Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T16:13:48Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Career Category\nEngineeringJob Description\nABOUT AMGEN\nAmgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.\nABOUT THE ROLE\nRole Description:\nIn this vital role you will ensure the stability and continuous improvement of Amgen’s 3DEXPERIENCE PLM platform. Partnering with a diverse, global team, you will monitor production issues, troubleshoot business-critical issues, and drive enhancements that keep our digital operations running efficiently.\nThe ideal candidate will have a proven track record of supporting users, troubleshooting technology issues, and drive towards quick resolutions in the 3DEXPERIENCE Cloud platform. Collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence.\nRoles & Responsibilities:\nProvide L2/L3 support-investigating incidents, coordinating fixes, and ensuring effective root-cause analysis.\nCoordinate with software vendors, technology teams and business stakeholders to track, and resolve issues.\nPerform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs.\nRespond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment.\nRead and apply Quick Reference Guides (QRGs) and knowledge articles for effective troubleshooting.\nDocument procedures, contribute to knowledge bases, and share best practices with global peers.\nCreate and maintain accurate GXP documentation of configurations, processes, and changes\nBe the voice of the customer and be willing to go the extra mile to unblock their work.\nProactively engage with product teams to understand the changes being introduced to the system, actively support during hypercare.\nBasic Qualifications and Experience:\nBachelor’s degree with 3 - 5 years of experience in Engineering, IT or related field\nFunctional Skills:\nMust-Have Skills:\nGood understanding of 3DEXPERIENCE capabilities and ability to triage and troubleshoot issues.\nExperience in managing technology solutions involving one or more of the following - ENOVIA, DELMIA, CATIA Report Generator.\nTechnical/Functional experience solutioning and supporting GxP applications across Engineering, Clinical, Commercial and Quality functions.\nExperience with configuring solutions using 3DEXPERIENCE platform.\nExperience and understanding of software configurations and propagation of configurations across tenants.\nMust be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment. \nGood collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships.\nExperience in applying technology best practice methodologies: Scaled Agile (SAFe).\nGood-to-Have Skills:\nExperience in a support role within a pharmaceutical or technology organization\nExperience in software development lifecycle. \nExperience using and adoption of Scaled Agile Framework (SAFe) \nStrong analytic/critical-thinking and decision-making abilities. \nAbility to work effectively in a fast-paced, dynamic environment.\nBroad working knowledge of key IS domains and layers\nProfessional Certifications:\nScaled Agile Framework (SAFe) for Teams (preferred)\nSoft Skills:\nGood collaboration and communication skills. \nHigh degree of initiative and self-motivation. \nAbility to manage multiple priorities successfully. \nTeam-oriented with a focus on achieving team goals. \nExcellent analytical and troubleshooting skills\nStrong verbal and written communication skills\nAbility to work effectively with global, virtual teams\nEQUAL OPPORTUNITY STATEMENT\nAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.\nWe will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.\n.","description_format":"text","description_chars":4575,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Biologics & Biosimilars","Immunology & Inflammation Therapeutics","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-23T13:25:36Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":42,"reasons":["conf:61","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/amgen-associate-plm-support-analyst","json_url":"https://alion.io/job/amgen-associate-plm-support-analyst.json","meta":{"generated_at":"2026-10-27T07:48:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8515,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4775},"rest":"https://alion.io/mcp/rest/get_company?id=4775"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famgen-associate-plm-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famgen-associate-plm-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famgen-associate-plm-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amgen-associate-plm-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famgen-associate-plm-support-analyst"}]}