{"id":3335317,"url":"https://alion.io/job/amgen-content-platform-administrator-2","title":"Content Platform Administrator","company":{"id":4775,"name":"Amgen","domain":"amgen.com","url":"https://alion.io/company/amgen","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":357,"ghost_share":0,"stale_share":0.577,"repost_share":0.003,"time_to_fill_p50_days":42,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":26000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Veeva","optional":false}],"status":"live","first_seen_at":"2026-07-31T00:00:00Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-10-29T18:12:08Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"Career Category\nOperationsJob Description\nJob Description\nRole: Sr. Associate - Admin, Content Authoring Platform\nPosition Overview\nThe Sr. Associate, Admin - Content Authoring Platform supports the daily administration and operational reliability of enterprise content authoring and automation platforms used across Amgen’s global content supply chain. This role enables self-service content creation by marketers through well-configured platforms, reusable templates, and stable, governed workflows.\nThe role focuses on platform administration, template management, workflow operations, and issue resolution to ensure content authoring tools run smoothly and in alignment with operational and governance standards. The Sr. Associate partners closely with onshore business owners, content capabilities teams, creative operations, and IT to maintain configurations, support testing and documentation, and escalate items requiring technical development.\nKey Responsibilities\nPlatform Administration Support\nComplete and maintain platform configurations for content authoring and automation tools, including user provisioning, permission management, template setup, and system settings updates.\nMaintain content authoring templates and configuration-controlled components (automation rules, asset structures, metadata defaults, and platform settings) to ensure accuracy, compliance, and operational consistency.\nCoordinate configuration releases, including change documentation, deployment readiness, rollback planning, and post-release validation.\nSupport UAT for platform updates and enheancements by executing test scripts, validating configuration behavior, documenting outcomes, and coordinating handoffs to IT or technical teams when development changes are required.\nSelf-Service Enablement & Template Management\nMaintain reusable templates and configurable components that enable marketers to complete approved content updates independently.\nDefine and enforce self-service guardrails, including permitted user changes, locked elements, approved assets, and escalation criteria.\nManage the end-to-end template lifecycle, including intake, assessment, configuration, testing, publication, versioning, retirement, and archival.\nMaintain a centralized template inventory and periodically review templates for usability, accuracy, compliance, duplication, and continued relevance.\nWorkflow Operations & Issue Resolution\nMonitor content authoring and automation workflows (template activation, content creation, creative assembly, and downstream handoffs) to ensure stable execution and timely throughput.\nTroubleshoot platform issues using configuration-level fixes where applicable; identify and escalate defects or enhancement needs that require technical development.\nLog, track, and close incidents and service requests within defined SLAs; communicate status, risks, and escalation paths to stakeholders.\nMonitor automation failures and workflow exceptions, maintain contingency procedures, and coordinate resolution with IT and vendors.\nGovernance & Compliance Execution\nConfigure and uphold governance controls within the platform, including metadata standards, workflow controls, template versioning, naming conventions, and status protocols.\nPerform routine platform health checks, monitoring, and log reviews to support audit readiness and operational compliance.\nPerform periodic access and permission reviews with business owners and maintain evidence of approvals and corrective actions.\nFlag inconsistencies, policy deviations, or operational risks and coordinate corrective actions through configuration updates or escalation to onshore owners and IT.\nOnshore Collaboration & Workload Coordination\nEstablish operational readiness criteria for new templates, capabilities, integrations, and platform enhancements before launch.\nManage a prioritized administration backlog for configuration changes, templates, workflow improvements, and enhancement requests.\nPartner with U.S.-based platform business owners and operations leads to align priorities, complete configuration work, and provide feedback for future requirements.\nSupport smooth operational handoffs between offshore administration, onshore business owners, and IT by clarifying configuration-based fixes versus technical development needs.\nProvide visibility into progress, risks, dependencies, and platform issues requiring escalation or vendor support.\nUser Support & Training Enablement\nProvide day-to-day user support for marketing, agency, and operations teams, including access requests, template usage guidance, and first-line triage of platform issues.\nMaintain SOPs, quick reference guides, and training materials to support onboarding, compliant usage, and consistent execution of configured workflows.\nAssist with training sessions, demos, and communications related to platform changes; collect user feedback and route enhancement requests through appropriate channels.\nMonitor adoption, user feedback, recurring support needs, and workflow drop-off points to improve templates, guidance, and platform usability.\nSystem Optimization & Integration Support\nIdentify workflow challenges, template gaps, and opportunities to improve platform usability and efficiency through configuration enhancements.\nParticipate in testing, documentation, and rollout activities for platform enhancements and integrations.\nSupport coordination with IT on integration dependencies, validate configuration behavior, and monitor upstream/downstream handoffs.\nMonitor license utilization and coordinate vendor cases, including defect documentation, evidence collection, resolution tracking, and solution validation.\nPerformance Tracking & Reporting\nReview and analyze operational metrics such as issue resolution times, workflow performance, template usage, and user adoption trends.\nPartner with analytics teams to support dashboards and summaries that provide visibility into platform health and content operations performance.\nHighlight recurring issues or trends that may require configuration updates, process improvements, or technical development.\nQualifications & Skills\nRequired\nBachelor’s degree in Information Systems, Technology, Digital Operations, or a related field.\n\n5+ years of experience supporting content platforms, creative operations systems, or automation-enabled production environments.\n\nHands-on experience with platform configuration, template management, or workflow-based systems.\n\nStrong working knowledge of Adobe solutions, DAM platforms (AEM or equivalent), and content production systems (e.g., Veeva Vault).\n\nStrong attention to detail, data accuracy, and content governance.\n\nAbility to manage multiple priorities in a global or matrixed organization.\n\nPreferred\nFamiliarity with AI-assisted or automation-enabled content authoring tools.\n\nExperience supporting self-service platforms for marketers or business users.\n\nExposure to regulated marketing environments and compliance-driven workflows.\n\nStrong communication and collaboration skills across technical and business teams.\n\n.","description_format":"text","description_chars":7087,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Biologics & Biosimilars","Immunology & Inflammation Therapeutics","Cardiometabolic 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