{"id":2640310,"url":"https://alion.io/job/amgen-crm-operations-specialist","title":"CRM Operations Specialist","company":{"id":4775,"name":"Amgen","domain":"amgen.com","url":"https://alion.io/company/amgen","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":349,"ghost_share":0,"stale_share":0.585,"repost_share":0.003,"time_to_fill_p50_days":42,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33271,"max":45014,"currency":"EUR","period":"year","gross":null,"usd_annual":50455},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Veeva","optional":false}],"status":"live","first_seen_at":"2026-10-15T18:44:40Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T14:06:39Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Career Category\nSales & Marketing OperationsJob Description\nJoin our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201-500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture.\nWe are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.\nThis is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more.\nLocated in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients.\nWhat we do at AMGEN matters in people’s lives.\nCRM Operations Specialist\nLIVE\nWHAT YOU WILL DO\nAs a CRM Operations Specialist, you will provide first-line support for Veeva CRM business and operational questions across Outside US (OUS), with a focus on ELMAC. You will help users resolve requests, support key business processes, improve how the team works, and keep the CRM community informed and enabled.\nYou will partner with business stakeholders and the CRM team, who will provide guidance on complex questions and escalations. You will also help distinguish business and operational requests from technical defects or system development needs, routing these to the appropriate IT or product teams.\nThe responsibilities of the role will include:\nServe as a first point of contact for CRM and related business-process questions, clarifying requests, providing guidance, resolving issues where possible, and documenting outcomes.\nHandle operational requests such as data loads and validation, exports, survey setup, territory, user and product setup support, key message operations, and batch invalidation.\nFollow approved procedures, templates, and quality checks to ensure accurate and consistent execution.\nInvestigate recurring issues, identify root causes, and suggest lasting fixes or process improvements.\nPrepare clear communications for the CRM Community during broad CRM issues or outages, coordinating with the appropriate teams.\nSupport the onboarding of new Business Analyst (BA) users and gradually take ownership of the onboarding process.\nKeep how-to guides, procedures, training and reference documents up to date and aligned with release guidance.\nUse approved automation and AI-enabled tools where appropriate to improve efficiency and consistency.\nContribute to self-service resources, reusable documentation, process improvements, and team projects when service workload allows.\nWIN\nWHAT WE EXPECT OF YOU\nOur ideal candidate is a clear communicator and customer-focused problem solver who can manage operational requests carefully, work well across teams, and spot opportunities to make processes easier and more consistent.\nMinimum requirements\nExperience in commercial operations, Field Excellence, Sales Operations, CRM operations, or business systems support.\nUnderstanding of CRM business processes.\nStrong communication, customer support, data management, and process skills.\nCareful attention to detail and quality.\nAbility to work across regional and cross-functional teams and to distinguish business questions and operational requests from technical defects or enhancements.\nPreferred Requirements:\nExperience with Veeva CRM or Salesforce.\nKnowledge of territory alignment, customer data, key messages, surveys, cycle planning, field force processes, compliance, or data governance.\nExperience creating or maintaining procedures, training materials, or user guidance.\nInterest in using automation or AI-enabled tools to improve business processes, in line with approved practices.\nTHRIVE\nWHAT YOU CAN EXPECT OF US\nVast opportunities to learn, develop, and move up and across our global organization.\nDiverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.\nGenerous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.\nFlexible work arrangements.\nAPPLY NOW\nObjects in your future are closer than they appear. Join us.\nCAREERS.AMGEN.COM\nEQUAL OPPORTUNITY STATEMENT\nAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.\nWe will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.\n.Salary Range\n33,271.55 EUR - 45,014.45 EUR","description_format":"text","description_chars":5225,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Biologics & Biosimilars","Immunology & Inflammation Therapeutics","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-15T18:44:40Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.614,"p_room":1,"age_days":8,"expected_fill_days":42,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":50455,"is_top_pay":false},"html_url":"https://alion.io/job/amgen-crm-operations-specialist","json_url":"https://alion.io/job/amgen-crm-operations-specialist.json","meta":{"generated_at":"2026-10-24T15:03:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21423,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4775},"rest":"https://alion.io/mcp/rest/get_company?id=4775"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famgen-crm-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famgen-crm-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famgen-crm-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amgen-crm-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famgen-crm-operations-specialist"}]}