{"id":2451487,"url":"https://alion.io/job/amgen-global-serialization-operations-specialist","title":"Global Serialization Operations Specialist","company":{"id":4775,"name":"Amgen","domain":"amgen.com","url":"https://alion.io/company/amgen","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":419,"ghost_share":0.002,"stale_share":0.838,"repost_share":0.007,"time_to_fill_p50_days":27,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3836},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T14:56:45Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T00:21:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Career Category\nEngineeringJob Description\nDelivers compliant, timely and inspection-ready global serialization operations across the US, EU, MEA and JAPAC. \nThe role operates in a structured, multi-region shift model, providing run-with-the-sun coverage through clear handovers and coordinated support across time zones. It combines hands-on exception management, EU FMD execution, PID activities, US customer setup and technical-services support. \nWorking closely with regional process owners, Quality, affiliates, sites, LSPs and technology partners, the Specialist ensures reliable end-to-end execution and operational continuity.\nKey responsibilities\nManage day-to-day global serialization exceptions across US, EU, MEA and JAPAC, ensuring timely triage, coordination, escalation, follow-up and closure.\nExecute EU FMD operational processes in accordance with approved procedures, work instructions and training requirements.\nMonitor EU FMD reporting and alerts, including investigation coordination, reprocessing, stakeholder communication and timely case closure.\nExecute and maintain Product Identifier Database (PID) activities, ensuring accurate, controlled and timely product-identifier data.\nSupport US customer setup activities for DSCSA serialization and traceability requirements.\nProvide technical-services support, including change-control coordination and technical writing for controlled procedures, work instructions and process documentation.\nMaintain inspection readiness through complete case documentation, process evidence, training records, KPI reporting and clear audit trails.\nProvide support within a structured global shift model, ensuring effective handovers, prioritization of critical events and continuity of operations.\nMonitor service performance, case ageing, alert-resolution timelines, right-first-time execution and recurring root causes.\nPartner with regional process owners, Quality, affiliates, sites, LSPs and technical teams to resolve complex operational issues.\nIdentify process gaps and recurring deviations; contribute to corrective actions, global playbooks, knowledge management and process standardization.\nSupport serialization inspections, audits, recalls and significant supply events through prompt, accurate and compliant operational coordination.\nContribute operational expertise to S/4HANA, ICH and future platform initiatives, including process design, testing and deployment readiness.\nKey outcomes\nTimely and compliant resolution of serialization exceptions across US, EU, MEA and JAPAC.\nReliable execution of EU FMD reporting, alert monitoring and reprocessing activities.\nAccurate and controlled PID maintenance and effective US DSCSA customer setup support.\nSustained inspection readiness with clear, retrievable evidence of process execution.\nReliable shift coverage and seamless handover between global operations teams.\nReduced recurrence of operational issues through root-cause management, standardization and continuous improvement.\nStrong operational input into the future S/4HANA and ICH platform model.\nQualifications - Global Serialization Operations Specialist (AIN)\nBachelor’s degree in Supply Chain, Life Sciences, Pharmacy, Engineering, Information Systems or a related discipline.\n5-9 years of experience in pharmaceutical supply chain, serialization/traceability, quality operations, regulatory reporting or technical services.\nExperience with serialized-product processes, including exception management, data investigation, reconciliation and controlled documentation.\nKnowledge of EU FMD; exposure to US DSCSA, MEA or JAPAC traceability requirements is preferred.\nFamiliarity with SAP ATTP, TraceLink, SAP ICH, EPCIS, GS1 standards, Product Identifier Data and/or case-management tools is preferred.\nUnderstanding of GxP principles, data integrity, change control, deviation/investigation management and inspection readiness.\nAble to interpret operational data, identify trends and support root-cause analysis and corrective actions.\nStrong written English and clear stakeholder communication across global teams, sites, affiliates, LSPs and Quality.\nComfortable working in a defined shift structure, including disciplined handovers and time-sensitive escalation of critical events.\nDemonstrated attention to detail, ownership, prioritization and ability to work independently in a controlled, high-compliance environment.\nTechnical writing experience for SOPs, work instructions or process documentation is preferred.\n.","description_format":"text","description_chars":4504,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Biologics & Biosimilars","Immunology & Inflammation Therapeutics","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-13T14:56:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-14T02:29:06Z"},"pay":null,"html_url":"https://alion.io/job/amgen-global-serialization-operations-specialist","json_url":"https://alion.io/job/amgen-global-serialization-operations-specialist.json","meta":{"generated_at":"2026-10-14T02:29:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3756,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4775},"rest":"https://alion.io/mcp/rest/get_company?id=4775"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famgen-global-serialization-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famgen-global-serialization-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famgen-global-serialization-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amgen-global-serialization-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famgen-global-serialization-operations-specialist"}]}