{"id":2451476,"url":"https://alion.io/job/amgen-sr-associate-observability-operations","title":"Sr Associate Observability Operations","company":{"id":4775,"name":"Amgen","domain":"amgen.com","url":"https://alion.io/company/amgen","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":424,"ghost_share":0.002,"stale_share":0.833,"repost_share":0.007,"time_to_fill_p50_days":27,"computed_at":"2026-10-14T06:34:16Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":38},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Bash","optional":false},{"name":"Dynatrace","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"n8n","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GitLab","optional":true},{"name":"HPC","optional":true},{"name":"ITIL","optional":true},{"name":"OpenTelemetry","optional":true},{"name":"Oracle","optional":true},{"name":"Rest API","optional":true},{"name":"Self-Healing","optional":true},{"name":"SQL","optional":true},{"name":"Terraform","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-13T14:56:45Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T19:29:06Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Career Category\nInformation SystemsJob Description\nSr Associate IS Engineer - Observability Operations\nWhat you will do\nLet’s do this. Let’s change the world.\nIn this vital role, you will operate and improve global observability services that help teams detect, understand, and resolve application and infrastructure issues before they affect business operations or patients.\nYou will:\nOperate and support enterprise monitoring and observability services, including Dynatrace, alerting integrations, ServiceNow, and on-call notification processes.\nBuild and maintain monitoring for applications, infrastructure, databases, APIs, certificates, containers, cloud services, and synthetic user journeys.\nConfigure and improve Dynatrace capabilities including OneAgent, ActiveGate, management zones, tags, dashboards, logs, alert profiles, workflows, and service ownership. Have good knowledge and relevant working experience on DQL (Dynatrace Query Language), Problem Alerting Profiles, Configuring Management Zones, Gen3 Dashboard features . \nProactively investigate alerts, performance degradation, missing telemetry, and recurring incidents; provide clear evidence to support incident, problem, and root-cause analysis.\nImprove monitoring quality by reducing alert noise, tuning thresholds, validating notification routing, and ensuring alerts reach the correct support teams.\nSupport the lifecycle of OneAgent and ActiveGate upgrades, including readiness checks, maintenance coordination, exception tracking, validation, and stakeholder communication.\nOnboard new applications and services into observability standards, including monitoring design, access requirements, CMDB alignment, documentation, and owner sign-off.\nDevelop and support automation for monitoring operations, including API-based workflows, ServiceNow integration, n8n, Ansible, and repeatable remediation activities.\nMaintain accurate runbooks, monitoring configurations, operational procedures, shift handovers, and change evidence.\nWork with application owners, infrastructure teams, database teams, cloud teams, vendors, and service-management partners to resolve risks and improve service reliability.\nFollow established change, access, and production-governance processes. No production monitoring change should be made without the required approval and supporting record. What success looks like You will help the team deliver measurable improvements in:\nMonitoring coverage and Critical Systems validation completion.\nQuality and timeliness of alert detection, routing, and resolution.\nReduction of repeat incidents and unnecessary alerts.\nOneAgent and ActiveGate lifecycle compliance.\nFaster, well-governed onboarding of applications and infrastructure.\nReliable automation outcomes and reduction of manual operational effort.\nComplete, current documentation and clear operational ownership. What we expect of you The ideal candidate has practical experience in enterprise monitoring and observability operations, strong troubleshooting ability, and a disciplined approach to safe change and customer-focused support. The candidate should be comfortable working across global teams and translating technical findings into clear, actionable updates for both engineers and service owners. Basic qualifications\nBachelor’s degree and 5 to 9 years of relevant experience; or Must-have skills and knowledge\nExperience with Dynatrace, or a comparable enterprise monitoring and observability platform.\nExperience monitoring Windows and Linux infrastructure, applications, databases, services, and network-dependent workloads.\nUnderstanding of observability fundamentals: metrics, logs, traces, events, alerting, dashboards, and service ownership.\nExperience with incident, problem, and change-management practices using ServiceNow or a similar ITSM platform.\nStrong troubleshooting and analytical skills, including alert investigation, evidence gathering, and root-cause support.\nAbility to configure or support monitoring integrations, notification workflows, and escalation paths.\nBasic scripting or automation skills using Python, PowerShell, Bash, Ansible, or APIs.\nUnderstanding of OneAgent/monitoring-agent lifecycle, platform patching, and validation practices.\nFamiliarity with containers and Kubernetes concepts.\nAbility to create clear technical documentation, runbooks, shift handovers, and stakeholder updates.\nStrong written and verbal communication skills and the ability to work effectively in a global support environment. Good-to-have skills and knowledge \nExperience with AWS, Azure, cloud-native services, and cloud monitoring.\nExperience with n8n, GitLab, REST APIs, workflow automation, or self-healing use cases.\nKnowledge of Terraform, infrastructure-as-code, or configuration-management practices.\nExperience with Synthetic monitoring, Real User Monitoring, certificate monitoring, and API health monitoring.\nExposure to VMware, Citrix, SQL Server, Oracle, PI Historian, HPC, or other specialised infrastructure platforms.\nFamiliarity with OpenTelemetry, SLOs/SLIs, capacity analysis, and observability maturity practices.\nExposure to Dynatrace Davis AI, Dynatrace Assist, predictive alerting, or AI-assisted incident analysis.\nRelevant certifications in Dynatrace, ITIL, cloud fundamentals, Linux, Microsoft, or automation technologies. Professional skills\nTakes ownership and follows through on operational commitments.\nCommunicates risks, dependencies, and decisions early and clearly.\nBalances urgency with change-control discipline.\nWorks well with application owners, infrastructure teams, vendors, and leadership.\nLearns quickly and contributes to continuous improvement.\nMaintains a patient-focused, service-oriented mindset in a fast-paced environment.\n.","description_format":"text","description_chars":5757,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Biologics & Biosimilars","Immunology & Inflammation Therapeutics","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-13T14:56:45Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/amgen-sr-associate-observability-operations","json_url":"https://alion.io/job/amgen-sr-associate-observability-operations.json","meta":{"generated_at":"2026-10-14T21:52:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4775},"rest":"https://alion.io/mcp/rest/get_company?id=4775"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famgen-sr-associate-observability-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famgen-sr-associate-observability-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famgen-sr-associate-observability-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amgen-sr-associate-observability-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famgen-sr-associate-observability-operations"}]}