{"id":3021916,"url":"https://alion.io/job/amgen-support-analyst-ba","title":"Support Analyst / BA","company":{"id":4775,"name":"Amgen","domain":"amgen.com","url":"https://alion.io/company/amgen","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":471,"ghost_share":0.002,"stale_share":0.834,"repost_share":0.006,"time_to_fill_p50_days":23,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"21 CFR Part 11","optional":false},{"name":"GMP","optional":false},{"name":"SQL","optional":false},{"name":"Incident Management","optional":true},{"name":"Veeva","optional":true}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T13:25:36Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Career Category\nEngineeringJob Description\nABOUT THE ROLE\nRole Description:\nWe are seeking a highly skilled Support Analysist to join our team. You will be responsible for Supporting and maintaining software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, designers, and other engineers to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime.\nRoles & Responsibilities:\nProvide ongoing support and maintenance for applications such as ALM and Kneat, ensuring that they operate smoothly and efficiently.\nMaintain existing code and configuration: Support and maintain SaaS applications\nDevelopment & Deployment: Develop, test, and deploy code based on designs created with the guidance of senior team members. Implement solutions following best practices for code structure and efficiency.\nDocumentation: Generate clear and concise code documentation for new and existing features to ensure smooth handovers and easy future reference.\nTesting & Debugging: Assist in writing unit and integration tests to validate new features and functionalities. Support troubleshooting and debugging efforts for existing systems to resolve bugs and performance issues.\nPerform application support and administration tasks such as periodic review, incident response management and resolution, and security reviews.\nDraft and review various validation artifacts.\nEnsure all documents are compliant with 21 CFR Part 11, Annex 11, and other relevant regulations.\nSupport change management processes for validated systems.\nWork closely with cross-functional teams, including product management, design, and QA, to deliver high-quality software on time.\nStay updated with the latest trends and technologies, and related fields.\nFunctional Skills: Must-Have Skills: Strong technical background, including understanding software development processes, databases, and cloud-based systems.\nExperience implementing CSA guidance and validating computer systems.\nExperience working with databases (SQL/NoSQL).Strong foundational knowledge of testing methodologies.\nPrevious experience supporting GMP applications\n\nGood-to-Have Skills:Basic understanding of Veeva Validation Management/ALM/KNEAT.\nStrong understanding of SaaS, Change Control, Incident Management, document management.\nExcellent communication skills, with the ability to convey complex technical concepts.\n\nProfessional Certifications: NA\nSoft Skills:Excellent analytical and problem-solving skills.\nStrong verbal and written communication skills\nAbility to work effectively with global, virtual teams\nHigh degree of initiative and self-motivation.\nAbility to manage multiple priorities successfully.\nTeam-oriented, with a focus on achieving team goals\nStrong presentation and public speaking skills.\n\nBasic Qualifications: · Master’s degree and 1 to 3 years of experience in Computer Science, IT or related field experience OR· Bachelor’s degree and 3 to 5 years of experience in Computer Science, IT or related field experience OR Diploma and 7 to 9 years of experience in Computer Science, IT or related field experience\n Shift Information: This position requires you to work a later shift and may be assigned a second shift schedule. 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