{"id":2197243,"url":"https://alion.io/job/amherst-college-access-services-manager","title":"Access Services Manager","company":{"id":15452,"name":"Amherst College","domain":"amherst.edu","url":"https://alion.io/company/amherst-edu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Education","role_family":"Education","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":69000,"max":72000,"currency":"USD","period":"year","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T19:58:10Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-12T13:51:58Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.\nJob Description:\nAmherst College invites applications for the Access Services Manager position. The Access Services Manager is a full-time, year-round position. The expected salary range for this job opportunity is: $69,000 - $72,000 per year.\nThe salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here forBenefits Information.\nThe Access Services Manager provides leadership and management of user services and desk operations at the Robert Frost Library, Keefe Science Library and Morgan Music Library, ensuring excellent customer service to all users. Leads and mentors a team of Access Services staff, fostering a collaborative environment and overseeing their professional growth and daily impact on the user experience. Coordinates the work of Access Services Student Assistants in Frost Library. Participates in developing and implementing department policies, procedures, and services. Participates fully as a member of the Access Services department and serves regularly scheduled hours at the front desk. Maintains a Sunday-Thursday work schedule and serves as Student Supervisor on Duty on those days.\nSummary of Responsibilities:\nManagement & Planning\nManages a team of 3 full-time and 1 part-time employee, including participating in a year-round performance management process\nSupervises a team of 20-25 student assistants\nDirects the student employment program for Access Services, designing meaningful work opportunities and training that align across all library locations\nCoordinates the Student Supervisor on Duty program to ensure coverage across all service points during all operating hours\nDevelops training and documentation for professional and student staff across areas of responsibility\nOversees and models excellent user service across all service points, ensuring alignment with library values\nServes as the primary advocate for users, resolving sensitive or complex service issues with creative problem-solving and an understanding of library values\nStays current with trends in Access Services\nRepresents Amherst on the Five College Access Committee\nServes as the last point of accountability for stack maintenance\nFosters mutual support and collaboration among a small team of Access supervisors\nAccess Services Team\nProvides responsive and inclusive service during regularly scheduled hours at the Frost Front Desk. Welcomes users, maintains borrower accounts, explains policies, and makes referrals to other library or campus departments as appropriate\nOversees the Library Circulation and Access Supervisors' email accounts, serving as the primary monitor and responder\nAs one of two exempt positions in the department, shares responsibility for being on-call during library operating hours\nAttends regular department, library, division, and collegewide meetings\nCreates a professional development plan and participates in service opportunities in consultation with a supervisor\nFrost Front Desk Operations\nSupervises Front Desk staff, including non-direct reports, with Front Desk responsibilities\nCoordinates the desk schedule, ensuring consistent staffing\nEnsures accuracy of borrower records\nMaintains desk supplies, handouts and signage\nQualifications:\nRequired\nBachelor’s Degree\n3 years of work experience in a library, preferably in an academic or research library\n1 year of work experience supervising others and providing training\nAn equivalent combination of education/experience in lieu of the minimum education and related experience\nDemonstrated exceptional customer service, including creative problem-solving and a commitment to equitable access\nDemonstrated close attention to detail and organizational skills\nProficient computer skills and demonstrated ability to learn and apply new technologies to existing operations\nAbility to independently manage multiple priorities and tasks\nAbility to work closely and problem-solve with colleagues from all library departments, students, faculty, and staff\nStrong verbal and written communication skills\nDemonstrated commitment to effectively supporting a broadly diverse and intentionally inclusive community\nSuccessful completion of required reference and background checks\nAn acceptable criminal offender records information (CORI) check\nPreferred\nExperience searching research databases\nWorking with college students\nInterested candidates are asked to submit a resume and cover letter online athttps://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen.) Review of applications will begin immediately and will continue until the position is filled. Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates throughout the application and interview process upon request.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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