{"id":1145988,"url":"https://alion.io/job/amherst-manager-maintenance-2","title":"Manager, Maintenance","company":{"id":4597,"name":"Amherst","domain":"amherst.com","url":"https://alion.io/company/amherst","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Palm Bay, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1048},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-23T15:12:44Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:08:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.\nThe Maintenance Manager is responsible for supervising a team of maintenance technicians and/or maintenance supervisor who will be responding to and repairing property issues identified by our residents throughout the branch city market. This team will also be conducting the pre- move in inspections to ensure a great move in experience for future move ins. This position reports directly to the local Area Manager.\nReview the calendar each day for assigned work orders to be completed. Ensure all requested repair information is gathered, all appropriate supplies are available, and all team members are managing scheduled daily\n\nManage the market’s Brand Reputation. Soliciting online review after work has been completed in occupied homes\n\nReviewing urgency and details of open work orders brought to ensure residents and assets are promptly tended to\n\nEnsure all team members and supervisor are assigned and complete a minimum of five work orders per day\n\nEnsure all team members and own work orders are closed out timely (while at the home) and address any outliers\n\nSchedule daily tasks and communicate with residents on expected arrival times\n\nComplete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope\n\nResponsible for ensuring all technicians are documenting all completed work by taking before and after photos\n\nManage, coach, train, guide and hold accountable all team members (Maintenance Technician I Maintenance tech II and Lead) to ensure success of overall team/branch - supervise team goals and productivity\n\nCommunicate with the Austin Support Center and the Maintenance Technician Supervisor, Manager or Area Manager regarding the status of open work orders and notifying if SLA agreements/time frames noted in the company policies and procedures will not be met\n\nOnboard new Technicians and train existing Technicians to improve skills and productivity\n\nTrack supplies and tool usage for restocking and servicing\n\nPerform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management\n\nAn appreciation of a great move in experience and performing exceptional pre move in audits/repairs prior to a new move in\n\nOversee the customer service policy and procedures by managing the following: scheduling of in-house maintenance techs and reputation management, etc.\n\nAssist managers and departmental partners with any escalated issues by researching, problem-solving and customer service skills\n\nA wide-ranging knowledge of plumbing, electrical and carpentry work with the expectation of development and growth; if certified in one trade or more, the ability to perform work internally utilizing knowledge of systems\n\nProvide exceptional customer service to MS Renewal residents\n\nProvide assistance and resources to peers as needed\n\nMaintain excellent vendor relations.\n\nMaintain and understand fundamental knowledge of the business\n\nAbility and willingness to learn all aspects of the Maintenance manager position and be willing to grow and develop to the next level within the company, Maintenance Regional Manager\n\nOther duties as assigned\n\nWhat you’ll need to have:\nBachelor’s degree preferred or a minimum of 3-5 years as a Supervisor with an emphasis on maintenance and customer service\n\nSupervisory/Management experience with a minimum of three direct reports\n\n5+ years prior maintenance experience; minimum of 3-year in maintenance with single-family or multi-family property management company\n\nComfortable and knowledgeable with technology and systems with the expectation to continue to learn, adapt and grow; ability to train on all systems.\n\nKnowledge of electrical, plumbing, carpentry, lock key, and general household repairs\n\nHold one or more certifications in HVAC, Electrical or Plumbing\n\nProficient with Microsoft Office, including Outlook, Excel, and Word; as well as project and tenant management systems.\n\nKnowledge of health and safety rules and regulations, as well as applicable local, state, and federal laws by maintaining proficient knowledge of all applicable rules, laws and regulations\n\nServant Leadership mentality\n\nExcellent communication and written skills\n\nExcellent organizational and customer service/satisfaction philosophy\n\nValid driver’s license and be at least 21 years old\n\nMust be able to multi-task in a fast paced environment\n\nJust a few other things you should know:\nPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\nThis job operates in a professional office environment as well as in the field at Main Street Renewal properties. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\n\nTravel to our properties around the metro area will be required.\n\nOur full-time employee benefits include:\nA competitive compensation package, annual bonus, 401k match\n\nFlexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day\n\nEmployer-paid benefits (medical, dental, vision, health savings account)\n\nProfessional career development and reimbursement\n\nUp to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave\n\nBackup childcare offered through Bright Horizons\n\nMain Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.","description_format":"text","description_chars":6557,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Investment","Commercial Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-23T15:12:44Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-09-23T19:27:20Z"},"pay":null,"html_url":"https://alion.io/job/amherst-manager-maintenance-2","json_url":"https://alion.io/job/amherst-manager-maintenance-2.json","meta":{"generated_at":"2026-09-23T19:27:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}