{"id":3822074,"url":"https://alion.io/job/amiqus-client-success-coordinator","title":"Client Success Coordinator","company":{"id":1831448,"name":"Amiqus","domain":"amiqus.co","url":"https://alion.io/company/amiqus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T10:40:43Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T05:47:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nThe role will be responsible for providing top-tier support to our premium clients. This role requires a proactive and client-focused individual who can uphold our commitment to delivering a client service second to none. This role will be integral to the Client success team, working closely with Client success coordinators, enterprise/mid-market Client success managers and Client ops function manager.Key responsibilities\nServe as a primary point of contact for day-to-day client queries across all accounts, including Premium Support clients, delivering timely and personalised support to resolve inquiries and issues effectively while partnering with Client success managers on strategic matters or larger escalations.\n\nComplete managed services tasks, client reporting, and DBS approvals as required.\n\nApply your analytical skills and problem-solving abilities to assist clients with their inquiries and support requests effectively and efficiently whilst maintaining our SLAs through our online ticket support system, email and phone.\n\nMaintain a deep understanding of our products and services, our clients, and their respective sectors to provide bespoke, expert-level assistance and advice.\n\nWorking collaboratively with the teams across the business to implement fixes; additionally, communicating with suppliers to escalate and resolve issues.\n\nAnalyse client metrics to spot trends and track client usage to help inform commercial decisions.\n\nEducate clients on product features, functionalities, and best practices to optimise their experience and ensure they are receiving maximum value from the product.\n\nContribute to the creation and maintenance of support documentation, including FAQs, troubleshooting guides, and best practices, to facilitate efficient issue resolution.\n\nManage a pooled portfolio of accounts, including running flat renewals, identifying and progressing upsell opportunities in partnership with SDRs, and delivering standard, template-based activation for clients within the pool.\n\nDeliver standard, template-based onboarding for new lower value clients e.g. under £10K\n\nAbout you\nYou’re at your best in a dynamic, high-growth setting, where you can bring structure and focus to several concurrent projects. Someone who’s previously worked in a start up or scale up environment would probably thrive most in this role.\nIn addition, we’re looking for:\nWith a proven track record of providing high-quality support and commitment to delivering exceptional customer experiences.\n\nExcellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders.\n\nFirst-rate problem-solving skills and a proactive approach to issue resolution.\n\nAnalytical mindset with the ability to interpret data and generate actionable insights.\n\nStrong organisational and time management skills to manage multiple tasks and priorities simultaneously, ensuring they are always on top of their responsibilities and deliverables.\n\nProactive attitude and resourcefulness, which enables them to be highly adaptable and accountable.\n\nThis is a fast-growing, scale-up environment - not a large scale corporation. Things move quickly. Whilst we have structure and excellent people - you’ll need to be able to deliver and implement things directly so we’re looking for someone who’s energised by making change, having specific impact and scaling themselves as we grow on our 10x plan.\nInterview process\nWe think it’s important to have an open and transparent process. The process might vary slightly but here’s what to expect:\nAn initial conversation with a member of the People team\n\nInterview with Client Success team manager and Client Ops function manager\n\nReferences and background checks followed by role offer\n\nPrivacy policy\nCommitment to inclusion\nWe recognise that diverse teams outperform. Perspectives and people of all backgrounds are welcome at Amiqus.\nWe enable our people to do their best work and reward them based on performance. We acknowledge our moral and legal responsibilities to promote equal opportunities and pursue equality in all of our work.\nIf there’s anything we can do to make sure you have a positive interview experience, please let us know.\nLastly, as you might expect, we care about privacy and have a privacy policy which explains how we handle your information and data.\nContact us\n","description_format":"text","description_chars":4415,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-11-05T17:35:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:0","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/amiqus-client-success-coordinator","json_url":"https://alion.io/job/amiqus-client-success-coordinator.json","meta":{"generated_at":"2026-11-06T08:03:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1831448},"rest":"https://alion.io/mcp/rest/get_company?id=1831448"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famiqus-client-success-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famiqus-client-success-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famiqus-client-success-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amiqus-client-success-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famiqus-client-success-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3822074}},{"tool":"search_jobs","arguments":{"company":"amiqus.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3822074},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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