{"id":4130097,"url":"https://alion.io/job/amira-learning-success-manager","title":"Success Manager","company":{"id":1814115,"name":"Amira Learning","domain":"amiralearning.com","url":"https://alion.io/company/amiralearning","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Education","role_family":"Education","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-06T02:25:01Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T02:17:10Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Title: Success Manager\nLocation: Remote; significant travel (50%) within region\nEmployment Type: Full-Time\nAbout Us:\nAmira accelerates reading outcomes by delivering the science of reading and neuroscience to every student. Validated by independent efficacy research from universities and state education agencies, Amira's impact on student reading growth is proven nationwide. More than 2,500 school districts and state agencies trust Amira to deliver measurable reading results with over 5 million students around the world becoming stronger readers with Amira.\nUnlike any other edtech tool, Amira continuously pinpoints each student’s reading skills and helps teachers build lessons aligned to their district’s curriculum, drawing directly from the high-quality instructional materials they already use. Teachers can finally differentiate instruction with evidence and ease, and every student gets the one-on-one practice they need, whether they’re racing ahead or working to catch up.\nJoin our mission-driven team of reading scientists, AI engineers, educators, and business builders, and help to make every child become a proficient reader. \nJob Summary:\nTo ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes. This is an individual contributor, customer-facing position.\nEssential Functions:\nOnboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch.\n Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site).\nAdoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools.\nRelationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders.\nBest Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines.\nProduct Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form.\nRisk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way. \nQualifications (Education and Experience):\n3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Teacher).\nExperience implementing software solutions, preferably in the Education SaaS industry.\nExperience delivering professional development or training to adults.\nStrong project management and organizational skills.\nAbility to analyze data to derive actionable insights.\nExcellent communication and presentation skills.\nDeep empathy for the challenges and goals of educators.\nThere will be 50% travel associated with this role.\nPreferred: Experience in education administration and/or a start-up organization.\nKey Performance Indicators (KPIs):\nGross Renewal Rate (GRR)\nCustomer Satisfaction (CSAT) scores on onboarding and training delivery.\nTime-to-Value (TTV) for new customer implementations.\nProduct Adoption & Usage Metrics (e.g., Monthly Active Users, feature adoption rates).\nCustomer Health Score (ChurnZero)\nWhy Join Amira\nMission-driven work: Support literacy development for PreK-7 students across the country\nTechnical innovation: Work at the forefront of AI-enabled customer success\nStrategic impact: Your work directly influences revenue and shapes how we serve millions of students\nGrowth opportunity: Build and scale automation infrastructure as the company and team grow\nCollaborative culture: Work with a small, focused team where your contributions are visible and valued\nBenefits:\nCompetitive Salary\nMedical, dental, and vision benefits\n401(k) with company matching\nFlexible time off\nStock option ownership\nCutting-edge work\nThe opportunity to help children around the world reach their full potential\nCommitment to Diversity:\nAmira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.\nThe posted salary range reflects the minimum and maximum base salary the company reasonably expects to pay for this role. Salary ranges are determined by role, level, and location. Individual pay is based on location, job-related skills, experience, and relevant education or training. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, military service, or any other status protected by law.","description_format":"text","description_chars":5564,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Learning Management Systems","Education AI"],"lifecycle":[{"event":"open","at":"2026-11-12T02:17:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":185000,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":39,"reasons":["conf:3","win:early"],"computed_at":"2026-11-12T06:06:42Z"},"pay":null,"html_url":"https://alion.io/job/amira-learning-success-manager","json_url":"https://alion.io/job/amira-learning-success-manager.json","meta":{"generated_at":"2026-11-12T06:06:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12088,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1814115},"rest":"https://alion.io/mcp/rest/get_company?id=1814115"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famira-learning-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famira-learning-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famira-learning-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amira-learning-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famira-learning-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4130097}},{"tool":"search_jobs","arguments":{"company":"amiralearning.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4130097},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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