{"id":3549013,"url":"https://alion.io/job/amira-learning-success-operations-engineer","title":"Success Operations Engineer","company":{"id":1814115,"name":"Amira Learning","domain":"amiralearning.com","url":"https://alion.io/company/amiralearning","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":182000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":713},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Make.com","optional":false},{"name":"SQL","optional":false},{"name":"Zapier","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Looker","optional":true},{"name":"Power BI","optional":true},{"name":"Python","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-30T21:37:28Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-12T02:17:10Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Title: Success Operations Engineer\nLocation: Remote\nEmployment Type: Full-Time\nAbout Us:\nAmira accelerates reading outcomes by delivering the science of reading and neuroscience to every student. Validated by independent efficacy research from universities and state education agencies, Amira's impact on student reading growth is proven nationwide. More than 2,500 school districts and state agencies trust Amira to deliver measurable reading results with over 5 million students around the world becoming stronger readers with Amira.\nUnlike any other edtech tool, Amira continuously pinpoints each student’s reading skills and helps teachers build lessons aligned to their district’s curriculum, drawing directly from the high-quality instructional materials they already use. Teachers can finally differentiate instruction with evidence and ease, and every student gets the one-on-one practice they need, whether they’re racing ahead or working to catch up.\nJoin our mission-driven team of reading scientists, AI engineers, educators, and business builders, and help to make every child become a proficient reader. \nThe Role:\nThe Success Operations Engineer serves as the technical architect behind our Success team's customer engagement strategy. You'll own the automation infrastructure that enables our team to proactively serve school districts helping students learn to read. This role sits at the intersection of customer success operations, data, and AI-enabled communication, translating our team's strategic goals into scalable, automated workflows.\nEssential Functions:\nChurnZero Platform Administration & Optimization\nServe as the primary operations administrator, owning all aspects of platform configuration, user management, and system optimization\nSetup AI Agents to drive personalized, automated communication across multiple channels\nOptimize our ChurnZero instance for customer communication workflows\nBuild and maintain integrations between ChurnZero, Salesforce and other tools in our tech stack using Zapier, APIs, or other integration platforms\nStay current on ChurnZero platform updates and new features, proactively implementing capabilities that advance team objectives\nEstablish governance standards for segmentation, play creation, and data hygiene across all platforms\nAutomation & Workflow Design\nDesign, build, and maintain automated customer journeys and plays based on customer health scores, usage patterns, and lifecycle stage\nCreate sophisticated customer segments using SQL queries and platform logic to ensure precise targeting\nDevelop automated alert systems and workflows that surface at-risk accounts and key opportunities to the team\nBuild fail-safes and quality checks to ensure automated communications are delivered correctly and on schedule\nPartner with the Customer Success and IT teams to translate strategic priorities into executable automation workflows\nData & Analytics\nDesign and build dashboards that provide real-time visibility into customer health, engagement, and team performance\nWrite SQL queries to extract, transform, and analyze customer data from multiple sources\nCreate reporting infrastructure that tracks key retention metrics, customer health scores, teacher activation rates, and student utilization\nDevelop models that support predictive analytics and early warning systems for churn risk\nEnsure data accuracy and consistency across systems through regular audits and validation processes\nFamiliarity with HTML and other front-end technologies\nAI-Enabled Communication\nBuild and deploy AI agents for customer communication, using tools like GPT-based systems to personalize outreach at scale\nDevelop AI-powered content generation workflows for email campaigns, in-app messages, and customer resources\nCreate prompt templates and guardrails that ensure AI-generated communications maintain brand voice and accuracy\nExperiment with emerging AI capabilities to continuously improve communication effectiveness and efficiency\nWork with APIs to connect AI tools with customer data platforms and communication channels\nStrategic Partnership\nCollaborate closely with the Scaled Success to align automation strategy with team goals and customer needs\nProvide technical consultation on feasibility, effort, and impact of proposed automation initiatives\nTrain team members on how to effectively use automation tools and interpret data dashboards\nDocument processes, create user guides, and build knowledge resources for the team\nContribute to strategic planning around service tier definitions, customer segmentation, and engagement models\nQualifications (Education and Experience):\n5+ years of experience in customer success operations, marketing operations, or similar technical operations role\nExpert-level knowledge of ChurnZero, including play creation, segmentation, and reporting\nStrong proficiency with email automation and customer communication workflows\nDemonstrated ability to write and optimize SQL queries for data extraction and analysis\nExperience working with APIs and building integrations between platforms using tools like Zapier, Make (formerly Integromat), Workato, or custom API connections\nProven track record of building automated workflows that drive measurable business outcomes\nStrong analytical skills with the ability to translate data into actionable insights\nSelf-directed work style with ability to manage multiple priorities and projects simultaneously\nPreferred Qualifications:\nExperience implementing and working with AI tools for communication automation (ChatGPT API, Claude API, or similar)\nFamiliarity with Salesforce and CRM data models\nBackground in education technology or B2B SaaS customer success\nKnowledge of Python or other scripting languages for data manipulation\nExperience with data visualization tools (Tableau, Looker, PowerBI)\nUnderstanding of customer success metrics and methodologies\nPrevious experience supporting a scaled or tech touch customer success model\nPersonal Attributes\nSystems thinker who can see how pieces connect and design elegant solutions\nDetail-oriented with commitment to data accuracy and quality assurance\nProactive problem-solver who identifies opportunities before they become requests\nClear communicator who can explain technical concepts to non-technical stakeholders\nContinuous learner who stays current on new technologies and best practices\nCustomer-focused mindset that keeps end-user impact at the center of all work\nWhy Join Amira\nMission-driven work: Support literacy development for PreK-7 students across the country\nTechnical innovation: Work at the forefront of AI-enabled customer success\nStrategic impact: Your work directly influences revenue and shapes how we serve millions of students\nGrowth opportunity: Build and scale automation infrastructure as the company and team grow\nCollaborative culture: Work with a small, focused team where your contributions are visible and valued\nBenefits:\nCompetitive Salary\nMedical, dental, and vision benefits\n401(k) with company matching\nFlexible time off\nStock option ownership\nCutting-edge work\nThe opportunity to help children around the world reach their full potential\nCommitment to Diversity:\nAmira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.\nThe posted salary range reflects the minimum and maximum base salary the company reasonably expects to pay for this role. Salary ranges are determined by role, level, and location. Individual pay is based on location, job-related skills, experience, and relevant education or training. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, military service, or any other status protected by law.","description_format":"text","description_chars":8173,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Learning Management Systems","Education AI"],"lifecycle":[{"event":"open","at":"2026-10-30T21:52:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":185000,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":11,"expected_fill_days":35,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/amira-learning-success-operations-engineer","json_url":"https://alion.io/job/amira-learning-success-operations-engineer.json","meta":{"generated_at":"2026-11-12T06:06:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12069,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1814115},"rest":"https://alion.io/mcp/rest/get_company?id=1814115"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famira-learning-success-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famira-learning-success-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famira-learning-success-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amira-learning-success-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famira-learning-success-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3549013}},{"tool":"search_jobs","arguments":{"company":"amiralearning.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3549013},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}