{"id":3451197,"url":"https://alion.io/job/amity-solutions-product-manager","title":"Product Manager","company":{"id":697746,"name":"Amity Solutions","domain":"amitysolutions.com","url":"https://alion.io/company/amitysolutions","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":["TH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1365},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-29T07:26:14Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T19:42:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Product Manager - Chatbot & GenAI Platform (Contact Center)\nAbout the role\nWe are looking for a Product Manager to drive the development and evolution of our Chatbot and GenAI Platform for Contact Centers.\nThis role focuses on building AI-powered customer experience solutions that help businesses automate interactions, improve service quality, and increase operational efficiency.\nYou will work closely with engineering, AI, design, business, and customer-facing teams to translate customer needs and business objectives into scalable product solutions.\nKey responsibilities\nDefine the product vision, strategy, and roadmap for our Chatbot and GenAI Platform.\nIdentify market opportunities, customer pain points, and emerging AI trends to guide product development.\nGather and analyze customer requirements, business needs, and user feedback.\nTranslate business problems into clear product requirements, user stories, and acceptance criteria.\nPrioritize features and initiatives based on customer value, business impact, and technical feasibility.\nWork closely with engineering, AI, and design teams to deliver product features from discovery through launch.\nManage the product backlog, sprint priorities, and release planning.\nMake informed trade-offs between scope, timelines, technical complexity, and business value.\nDrive the development of chatbot, conversational AI, and GenAI capabilities for contact center use cases.\nCollaborate with technical teams on integrations, APIs, platform capabilities, and system scalability.\nWork with internal stakeholders and customers to align product direction and expectations.\nDefine and monitor product KPIs, adoption, customer satisfaction, and business outcomes.\nUse data and customer feedback to identify improvement opportunities and continuously enhance the product.\nQualifications\nBachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.\nAt least 4 years of experience in product management, product ownership, solution consulting, or a related role in software or technology.\nExperience managing software products or platforms from discovery through delivery and continuous improvement.\nUnderstanding of Agile methodologies, product roadmaps, backlog management, and prioritization.\nFamiliarity with chatbots, conversational AI, GenAI, LLMs, or contact center technologies.\nAbility to translate complex business requirements into clear product specifications and actionable plans.\nStrong analytical, problem-solving, communication, and stakeholder management skills.\nComfortable working with cross-functional teams in a fast-paced technology environment.\nPreferred qualifications\nExperience with enterprise software, SaaS platforms, or customer experience solutions.\nFamiliarity with contact center operations, CRM, CCaaS, or customer service automation.\nExperience working with engineering and AI teams to deliver AI-powered products.\nUnderstanding of APIs, system integrations, and software architecture concepts.\nExperience engaging directly with enterprise customers and supporting product demonstrations or solution discussions.\nWhat's in it for you:\nAt Amity, we are dedicated to creating a dynamic and supportive work environment that prioritizes growth, learning, and inclusivity. As an equal opportunity employer, we welcome applicants from all backgrounds, embracing diversity in ethnicity, gender, disability, religion, belief, sexual orientation, and age. Join our Bangkok team to enjoy a wide range of benefits as we innovate and grow together.\nDiscover more about our team values, benefits, and career opportunities at Amity Solutions Bangkok on our official website.","description_format":"text","description_chars":3684,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Thailand","iso":"TH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Conversational AI"],"lifecycle":[{"event":"open","at":"2026-10-29T11:09:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":36,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/amity-solutions-product-manager","json_url":"https://alion.io/job/amity-solutions-product-manager.json","meta":{"generated_at":"2026-11-01T23:03:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35100,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697746},"rest":"https://alion.io/mcp/rest/get_company?id=697746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famity-solutions-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famity-solutions-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famity-solutions-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amity-solutions-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famity-solutions-product-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3451197}},{"tool":"search_jobs","arguments":{"company":"amitysolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3451197},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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