{"id":2406267,"url":"https://alion.io/job/ammega-customer-service-representative","title":"Customer service representative","company":{"id":3086940,"name":"AMMEGA","domain":"ammega.com","url":"https://alion.io/company/ammega","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, 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con diferentes áreas para resolver oportunamente las necesidades de nuestros clientes.\nPrincipales responsabilidades\nElaborar, registrar, enviar y dar seguimiento a cotizaciones y pedidos recibidos a través de los diferentes canales de comunicación.\nGestionar y dar seguimiento a quejas y reclamaciones, asegurando una resolución oportuna y profesional.\nMantener una comunicación efectiva con clientes y diferentes áreas internas.\nConstruir y fortalecer relaciones con los clientes, manteniendo un enfoque centrado en sus necesidades.\nDar seguimiento a las indicaciones del área de cobranza relacionadas con cotizaciones y pedidos.\nParticipar activamente en capacitaciones y actividades de actualización sobre productos y procesos.\nParticipar en proyectos de mejora continua y actividades corporativas.\n¿Qué buscamos?\nEscolaridad: Bachillerato y/o carrera técnica.\nExperiencia: Mínimo 1 año en atención a clientes, preferentemente en el sector comercial.\nExcelentes habilidades de comunicación verbal y escrita.\nHabilidad lógico-matemática, técnica y organizacional.\nCapacidad para trabajar de manera independiente y en equipo.\nExperiencia y conocimiento en el uso de CRM y Microsoft Office.\nAlto sentido de responsabilidad y compromiso.\nOrganización, seguimiento y orientación al servicio.\nLo que ofrecemos\nPrestaciones de ley.\n30 días de aguinaldo.\n10% en vales de despensa.\n7% de fondo de ahorro.\nSeguro de vida y gastos funerarios.\nPago Quincenal.\nCampaña visual de $1,500 para adquisición de lentes, micas o armazones.\nPrograma de salud corporativa Vivawell, con servicio médico por videollamada 24/7, apoyo de hasta $2,500 en medicamentos y ambulancias gratuitas.\nAtención médica extensiva a familiares directos o beneficiarios.\n\n¡Únete a AMMEGA y sé parte de un equipo enfocado en brindar soluciones y una excelente experiencia a nuestros 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