{"id":3748227,"url":"https://alion.io/job/ammega-inside-sales-representative","title":"Manufacturing - Inside Sales Representative","company":{"id":3086940,"name":"Ammega","domain":"ammega.com","url":"https://alion.io/company/ammega","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":17,"ghost_share":0,"stale_share":0.353,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-04T13:09:58Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T03:53:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Inside Sales Representative is responsible for managing accounts through proactive outbound telephone contact and email to maintain and grow sales for specific accounts as well as provide technical support to customers. The Inside Sales Representative will sell and upsell products and solutions to customers using his/her phone and analytical skills, leveraging data, reports and customer history to anticipate needs and understand account activity.\nPrimary Responsibilities and Duties\nLead generation and prospecting - makes outbound follow-up calls for existing customers by telephone and e-mail to research, qualify leads, and follow up on new sales leads to sell and upsell products and services to deliver profitable and sustainable growth.\nManages business matters via CRM including call schedules, quote follow-up, cases for returns and product inquiries and maintains customer database.\n\nSupports management of smaller accounts by contributing to competitor analysis.\n\nHandles inbound sales lead calls to convert calls into sales.\n\nOvercomes technical and business objections of prospective customers.\n\nProvides product demos to qualified customers on request.\n\nEmphasizes saleable features, quotes prices and credit terms, and prepares sales orders for orders obtained.\n\nTracks stock levels for accounts using Kanbans or similar tools or software.\n\nEstimates date of delivery to customer, based on knowledge of Company’s lead times and reported capacity constraints.\n\nCoordinates customer training.\n\nBuilds and maintains customer relationships.\n\nPrepares reports of business transactions to track revenue.\n\nEnters new customer data and other sales data for current customers into CRM.\n\nInvestigates and resolves customer problems with deliveries.\n\nVisits customer sites as required for business and application reviews.\n\nDevelops action plans to grow business for assigned accounts.\n\nProvides updates to leadership.\n\nServices customer requests for quotes received through multiple channels of communication.\n\nConverts quotes to orders.\n\nConsults with Sales on commercial and technical issues as required.\n\nAssists customers with accurate transactions and industry specific product information.\n\nProvides power transmission and fluid power product recommendations and technical assistance for business.\n\nUtilizes telephone sales and support skills to create interest and offer value-added products and services to customers.\n\nBuilds and expand customer relationships and help ensure replacement and increased business.\n\nHandles RGAs credits and complaints as needed.\n\nOther projects and duties as assigned.\nKnowledge and Skill Requirements:\nBachelor’s degree or 3-5 years of related business to business customer service experience; or combination of education and experience.\nAbility to write reports, business correspondence, and procedure manuals.\nAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume for quotes and order entry.\nAbility to learn technical products and understand their applications; ideal candidate would have product knowledge in both synthetic and modular belts.\nAbility to apply concepts of basic algebra and geometry.\nMust also be able to analyze YoY trends through Pareto analysis.\nTo perform this job successfully, an individual should have knowledge of Outlook, Navision and MS/Salesforce CRM.\nKnowledge and experience with MS Office software to include Word, Excel, PowerPoint and Access\nAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.\nAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\nExcellent verbal and written communication skills, comfortable utilizing pro-active phone skills.\nStrong mathematical and technical aptitude.\nSelf-managed, team player, who can work independently.\nExperience in a manufacturing environment desirable.\nUnderstanding part numbers, policies and products.\nCompliance in price policies, discount structures and fees.\nAbility to travel when needed to customers, sales meeting and training, expected not to exceed 20%.\nMust be able to work in the US\nCompetencies\nDrives results and deadline driven\nDetail oriented\nPlanning and organizing\nCommunicates effectively\nInfluence, negotiate and impact results\nKey Behaviors\nAre accountable to others\nHave the courage to challenge the status quo\nAre honest with co-workers and customers\nAre curious to understand and anticipate customer needs, oftentimes before customer asks for help\nSolution-oriented to help identify potential solutions to customer’s needs\nAble to be innovative problem solvers\nAre engaged team members\nAdd value to the Company\nExpects excellence of self and others\nOverserves top customers\nUnderstands, simplifies and acts to improve processes\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.\nThe employee must occasionally lift and/or move up to 10 pounds. 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