{"id":1774579,"url":"https://alion.io/job/ammortal-partner-operations-manager","title":"Partner Operations Manager","company":{"id":6931,"name":"Ammortal","domain":"ammortal.com","url":"https://alion.io/company/ammortal","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false}],"status":"closed","first_seen_at":"2026-10-03T16:11:07Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-09T04:35:20Z","board_verified":false,"closed_at":"2026-10-09T04:35:20Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Full-time\nRemote, US-based\n$90,000 - $110,000\nBenefits (details at the bottom)\nAbout Us\nThe Ammortal Chamber brings together multiple scientifically backed technologies into one experience. The Chamber integrates science-backed modalities into one immersive session, designed for wellness clinics, professional and collegiate sports facilities, specialty spas, and the home.\nWe are a small team with a startup culture. After our first full year shipping a finished product on the market, we’ve shown strong growth. Our team is made up of engineers, health professionals, and startup entrepreneurs.\nAs we continue expanding, this role offers hands-on experience, opportunities to grow into leadership, and the chance to make a tangible impact by developing and delivering cutting-edge wellness technology. You’ll collaborate across disciplines to innovate and shape technologies that enhance well-being for our clients.\nWhat is this role and why does it exist?\nThe Partner Operations Manager owns the journey from signed deal to a partner who is fully up and running. This role is first and foremost about fulfillment: making sure installs are ready, on time, and set up correctly, then handing the accounts off cleanly to Partner Success. You'll keep Sales, Operations, and Partner Success moving in the same direction on the same dates, so every partner gets one clear path from commitment to activation. Beyond each deal, you'll own the fulfillment process itself, from the runbook and HubSpot pipeline to the reporting that shows where things slow down, and you'll keep improving it as we grow. This role strengthens the foundation of Ammortal's mission to unlock human potential by making sure each Chamber arrives ready to deliver an exceptional experience from day one.\nResponsibilities:\nDeal handoff and terms\nPick up every deal automatically at commitment\nVerify order, configuration, and payment terms against what was sold\nCarry purchase agreement revisions through Legal to signature\nRun the partner kickoff with Sales and the PSM\nEnforce approved pricing and promotions\nInstall readiness\nOwn the site readiness checklist: electrical, clearance, floor load, access, and freight\nCoordinate prerequisites, crew availability, and delivery windows with Operations and Field Service\nOwn every customer-facing date through install and onsite training\nRun the Install Readiness Gate, with authority to hold a date until requirements are met\nActivation and closeout\nCoordinate install day logistics with the partner\nComplete commercial closeout with Finance: payment reconciliation, invoicing, HubSpot asset capture, warranty registration, and filed sign-offs\nTrack payment milestones and nudge partners ahead of due dates, handing late payments to Finance\nConfirm Onboarding Complete with the PSM and hand off the account\nProcess, systems, and reporting\nOwn the fulfillment pipeline in HubSpot, partnering with RevOps on how it evolves\nMaintain one fulfillment checklist and runbook\nReport on cycle time, gate holds, rework, and on-time installs\nRun a regular improvement cadence and feed what fulfillment can deliver back to Sales\nPartner with Ammortal's AI team on fulfillment tooling\nSkills to Excel\nSystems thinking: seeing how one missed step ripples across teams, and fixing the process, not just the instance\nExceptional attention to detail and follow-through, with nothing left to chance between commitment and Onboarding Complete\nClear, proactive communication that keeps partners and internal teams aligned without being chased\nA bias toward continuous improvement, using data to spot friction and make each fulfillment smoother than the last\nPositive demeanor, even when faced with operational challenges and various clients scenarios\nCalm, confident judgment when holding a line with various internal departments\nRequirements\nWhat Technical Knowledge Do You Need to Perform in This Role?\nRequired\nWorking fluency in a CRM as a system of record: stages, required fields, task automation, and pipeline reporting\nDaily use of AI as a force multiplier, such as checklist scoring, redline review, partner communication drafting, and catching missed handoffs\nPreferred\nHubSpot experience\nAsana (or a similar cross-department project management system)\nQualifications (Must haves)\n4+ years in operations, fulfillment, project coordination, or post-sale delivery, including work tied to fixed install or delivery dates\nOwnership of a cross-functional process where you led through influence rather than direct authority\nComfort holding a date: telling Sales a confirmed date isn't going out yet, and keeping the relationship strong afterward\nClear written communication and the discipline to document decisions where others can find them\nQualifications (Nice to haves)\nExperience in physical product, capital equipment, commercial fitness, hospitality, or wellness, where delivery involves site conditions, freight, and a crew\nBuilt an SOP or runbook from scratch and got others to actually use it\nBenefits\nPay, Location, Hours\nPay: $90,000 - 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