{"id":3337835,"url":"https://alion.io/job/ampa-billing-team-leader","title":"Billing Team Leader","company":{"id":668802,"name":"Ampa","domain":"ampa.co.uk","url":"https://alion.io/company/ampa-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2934},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-26T14:28:40Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T02:12:57Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Billing Team Leader\nHow we work\nWe embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible. After all, we value what you do, not where you do it. We have hubs in Birmingham, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role can be a blend of home and office based work with travel as required into any of our Midlands hubs.\nReporting to\n Head of Finance Operations\nRole Purpose\nThe Billing Team Leader leads the day-to-day delivery of a high-quality, accurate and responsive billing service across the group’s house of brands and professional services businesses. The role combines people leadership, operational control, stakeholder partnership and continuous improvement, ensuring that billing activity is completed consistently, efficiently and in line with client requirements, group policies and applicable legal and VAT obligations. The role is central to the development and scaling of the central billing function. It will help transition billing from fragmented, reactive activity to a proactive, standardised and value-driven service, while recognising that individual brands, teams and clients may require tailored delivery within an agreed group control framework. The postholder will be a visible operational leader and billing subject-matter expert, working with partners, fee earners, business support colleagues and Finance Operations to improve billing outcomes, strengthen financial hygiene and support cash flow, lock-up and forecasting objectives.\nWhat you will be doing:\nTeam leadership\nLead, coach and develop billing team members, creating a collaborative, accountable and service-led culture aligned with group values. \nPlan and allocate workloads, monitor capacity and provide appropriate cover for business-as-usual activity, billing peaks and planned change. \nSet clear objectives and service expectations; provide regular feedback, one-to-ones, performance support and development planning. \nSupport recruitment, induction, training, succession planning and the development of billing expertise across the team. \nCreate a culture of continuous learning, knowledge sharing and constructive challenge, enabling team members to take end-to-end ownership. \nOperational billing delivery\n\nOversee the accurate and timely completion of the end-to-end billing process for teams and brands within scope, from pre-bill preparation and review through to bill production, approval, posting and appropriate filing or delivery. \nCoordinate standard, composite, multi-payer, split, eBilling and other complex billing requirements, escalating material exceptions or risks appropriately. \nEnsure billing instructions, narratives, rates, discounts, disbursements, write-offs, VAT treatment, payer details, budgets and billing cycles are applied accurately.\nEnsure all billing practices, and processes remain compliant with SARs \nWork closely with credit control to monitor and embed purchase order requirements into the billing process.\nMaintain effective daily, weekly, month-end and year-end routines so deadlines are met without creating avoidable period-end congestion. \nMonitor queues, aged items, rejected bills, eBilling failures, unbilled WIP and other exceptions, ensuring prompt investigation, resolution and escalation. \nProvide hands-on operational support for complex or high-priority matters where required, while retaining appropriate oversight of the wider service. \nCentral billing function development\nSupport the design, implementation and phased expansion of the central billing function, helping to stabilise transferred activity before scaling across group. \nHelp define and embed common billing policies, workflows, controls, service levels, quality checks, standard operating procedures and clear ownership points. \nCapture, map and challenge existing processes, identifying duplication, control gaps and opportunities to simplify or automate. \nSupport testing, implementation and adoption of system and process changes, including effective use and configuration of Aderant and associated billing or eBilling tools. \nHouse of brands and stakeholder partnership\nAct as a principal day-to-day contact for billing stakeholders across designated brands, developing a strong understanding of their operating models, clients, services and billing priorities. \nBuild trusted relationships with partners, fee earners, brand leadership, finance colleagues and business support teams, ensuring expectations, responsibilities and service standards are clear. \nWork closely with the bids team and client partners to identify and seamlessly feed in new key client/framework requirements.\nProvide practical guidance on billing requirements and best practice. \nRevenue performance, WIP and insight\nSupport effective management of the billing lifecycle and WIP by maintaining visibility of work awaiting action, billing readiness, exceptions and delivery against agreed timetables. \nWork with revenue control, credit control, commercial finance and operational colleagues to improve the flow from work undertaken to accurate billing and onward cash collection. \nIdentify trends, recurring causes of delay, revenue leakage and avoidable rework, liaise with commercial managers , agreeing corrective actions, and futureproofing. \nControls, quality and compliance\nMaintain a robust quality-control framework for billing, including proportionate review, exception checking, reconciliation. \nEnsure activity is undertaken in accordance with internal finance policies, delegated authorities, information security requirements, client terms and applicable regulatory and statutory requirements, including VAT and the SRA Accounts Rules where relevant. \nEnsure client and matter billing requirements, outside counsel guidelines and eBilling rules are understood, documented and reflected in delivery. \nMaintain accessible and current process documentation, supporting internal and external audit activity as required. \nIdentify potential errors, control failures or service risks early, contain their impact, escalate appropriately and support remediation. \nService management and continuous improvement\nMonitor service quality, turnaround times, accuracy, stakeholder experience and team productivity against agreed measures and service levels. \nUse data, team insight and stakeholder feedback to prioritise improvements that reduce rework, strengthen controls and improve the client and colleague experience. \nLead or contribute to billing and wider Finance Operations projects, ensuring operational requirements are understood and changes are embedded effectively. \nMaintain productive working relationships across Finance Operations and other group services, resolving hand-off issues and supporting joined-up end-to-end processes. \nChampion standardisation and automation where these improve control and service, while applying sound judgement where a tailored approach is commercially or operationally justified. \nPersonal Attributes\n Detail-oriented with a high level of accuracy.\nAbility to work under pressure and meet deadlines.\nProactive and self-motivated.\nStrong ethical standards and integrity.\nWhat you will need:\nEssential:\nSubstantial billing or revenue-cycle experience gained within a legal or professional services environment. \nExperience of supervising, coaching or leading a team in a high-volume, deadline-driven operation. \nStrong understanding of end-to-end billing processes, WIP management, financial controls and the dependencies between billing, revenue and collections. \nExperience of eBilling platforms, client billing portals and structured client billing guidelines. \nWorking knowledge of UK VAT and, where relevant to the work in scope, the SRA Accounts Rules and cross-border billing considerations. \nExperience of handling complex billing requirements and resolving operational exceptions with sound judgement and attention to detail. \nProven ability to build credible working relationships with partners, senior stakeholders and operational teams. \nExperience of improving processes, documenting controls and supporting successful operational or systems change. \nStrong analytical and organisational skills, with the ability to interpret information, prioritise competing requirements and meet strict deadlines. \nExcellent written and verbal communication skills, including the ability to explain technical billing matters clearly to varied audiences. \nHigh level of integrity, discretion and awareness of information security and confidentiality requirements. \nDesirable:\nExperience of Aderant, or a comparable professional services practice-management or finance system. \nExperience of establishing, centralising or scaling a shared billing service across multiple brands, practices, offices or entities. \nAdvanced Excel skills and experience producing operational reporting or dashboards. \nExcellent communication and interpersonal skills\nBenefits, Agile Working and Additional information\nWe embrace agile working and offer a blended approach to where and how we work.\nWe appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.\nWe have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.\n Additional information\n\nWant to find more about our amazing benefits?\n-------------------------------------------------------------------\nPlease be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.\n\nDue to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.\nEqual opportunities\n Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.","description_format":"text","description_chars":10681,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-27T14:28:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["conf:3","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/ampa-billing-team-leader","json_url":"https://alion.io/job/ampa-billing-team-leader.json","meta":{"generated_at":"2026-11-04T02:48:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4313,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668802},"rest":"https://alion.io/mcp/rest/get_company?id=668802"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fampa-billing-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fampa-billing-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fampa-billing-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ampa-billing-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fampa-billing-team-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3337835}},{"tool":"search_jobs","arguments":{"company":"ampa.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3337835},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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