{"id":2989736,"url":"https://alion.io/job/ampa-central-support-specialist-2","title":"Central Support Specialist","company":{"id":668802,"name":"Ampa","domain":"ampa.co.uk","url":"https://alion.io/company/ampa-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T09:30:54Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-04T07:03:26Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Central Support Specialist\n\nOffice Location: Hybrid (home/office) - within travelling distance of one of our hubs\nWorking Hours: 37 hours per week between 07:00 - 19:00\nReporting To: Central Support Team Leader - Business Support\nAbout us:\nA law firm that combines creativity, commerciality, and clarity. We work with blue-chip companies, leading organisations, high street brands and individuals across the country.\nAs enterprising and original thinkers, we’re driven to create exceptional experiences for our clients and our people. We handle personal and business-critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.\nWe’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you’re supported to reach your potential.\nOur people have a blend of excellent technical and business skills with the talent to do things differently.\nThe Role\n\nTo work as part of the Central Support Team, providing a high-quality and efficient range of administrative and operational support services across the business. The role will primarily support the Volume Administration Team but will also provide assistance across other Central Support functions as required, ensuring excellent service delivery, accuracy and compliance with agreed processes and service standards.\nThe Central Support Specialist will be responsible for a variety of administrative tasks, maintaining data integrity across firm systems, supporting operational processes and contributing to the effective delivery of business support services.\nWhat you will be doing:\nResponsibilities will include:\nUndertaking a variety of administrative and operational support tasks for the Volume Administration Team and wider Central Support function.\nCreating, inputting, updating and maintaining accurate information within the firm's systems and databases.\nProcessing and managing administrative requests in line with agreed procedures and service level expectations.\nSupporting workflow and task management activities to ensure work is completed accurately and within required timescales.\nAssisting with document management, file administration and data maintenance activities.\nSupporting system record creation, amendments and ongoing housekeeping to ensure data accuracy.\nLiaising effectively with colleagues and stakeholders across the business to resolve queries and provide updates.\nIdentifying opportunities to improve processes and ways of working to support operational efficiency.\nProviding flexible support across Central Support teams during periods of increased workload, absences or business demand.\nUndertaking any other duties commensurate with the role.\nWhat you will need:\nThe successful candidate will have:\nExperience working in an administrative, business support or operational support role, ideally within a professional services environment.\nExcellent IT skills, including a good working knowledge of Microsoft Office applications.\nStrong attention to detail with a high level of accuracy.\nExcellent written and verbal communication skills.\nGood organisational and time management skills, with the ability to effectively prioritise workloads.\nThe ability to work under pressure, manage multiple tasks and meet deadlines whilst remaining calm and professional.\nA proactive and flexible approach, with a willingness to support different teams and functions as business needs require.\nStrong problem-solving skills and the ability to work independently as well as part of a team.\nKey Behaviours\nCustomer-focused and committed to delivering a high-quality service.\nReliable, adaptable and willing to learn new processes and systems.\nPositive and collaborative team player.\nOrganised and methodical in approach.\nCommitted to continuous improvement and operational excellence.\nBenefits, Agile Working and Additional information\nWe embrace agile working and offer a blended approach to where and how we work.\nWe appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.\nWe have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.\n Additional information\n\nWant to find more about our amazing benefits?\n-------------------------------------------------------------------\nPlease be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.\n\nDue to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.\nEqual opportunities\n Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. 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