Paralegal - Claims & Complaints

The role will include conducting and supporting investigations and preparing responses to service complaints and claims made against the firm as well as maintaining and collating the relevant data. Investigations may also include supporting the COLP or as part of preparing a ‘root cause analysis’. You will be required to liaise with internal stakeholders, external stakeholders including insurers, brokers and the Legal Ombudsman You will also be required to liaise directly with claimants and complainants, where appropriate.

The role will report to our Legal Director responsible for managing claims and complaints.

This role would suit someone with a tenacious and resilient approach to problem solving, who enjoys and works well under pressure, and is looking for excellent development in a collaborative team. You will have exposure to hands-on work from day one, and will play a key role in a thriving team who provide a high quality service at all times.