Field Service Engineer

About the Position:

Ampd Energy is seeking a field engineer/technician to provide technical support and repair services for our suite of BESS products. These are units that provide power to sites like construction, mining, or entertainment spaces while being charged with a much smaller generator/utility input than otherwise would be used. You will be working under the service department and be based remotely in Jakarta, Indonesia. This position will report to our Service Engineering Manager (based in Hong Kong)

This is a very hands-on role and will require a degree of flexibility to travel to customer sites around Indonesia when needed, and occasionally during out-of-office hours on weekdays and weekends. On a typical day you can be found examining BESS issues remotely, diagnosing solutions, speaking with clients on what next steps to take to resolve their issues, working with internal teams on engineering problems, document troubleshooting guides for other technicians to use, issue tickets to create a log of issues, and work with supply chain to organise and maintain spare parts inventory in your region.

Good customer communication skills are required to help them solve customer issues remotely. And, in some cases, fly out to site to resolve more difficult issues in person. You will also help find, organise, train, and delegate contractors that are closer to remote sites.

There is a large career growth opportunity at Ampd as we expand to more areas in Indonesia, as well as the rest of Southeast Asia

Job Duties:

• Support - Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance.
• Deploy - Install and commission products on customer sites
• Train - Teach our distributors and contractors how to service and use our products
• Troubleshoot - Be an excellent problem solver to diagnose and root cause issues.
• Document - Create/write up test reports, service reports, new knowledge base articles, and ticketing to organise issues.
• Analyze - Help collect and analyse data regarding the product reliability, usability, and performance.
• Grow - Provide invaluable feedback to our engineering and sales team to improve our future products.

Skills Required:

• Trained as an electrical technician and/or electrician, preferably with renewable energy systems
• An industry relevant experience working physically around high-power equipment
• Proficiency in troubleshooting electrical systems and diagnosing faults
• Ability to read and understand electrical drawings and manuals
• Able to work effectively both independently and as part of a team
• Good command of written and spoken English, especially in front of customers
• A plus to have unrestricted/restricted electrical license