{"id":105032,"url":"https://alion.io/job/ampd-energy-field-service-engineer","title":"Field Service Engineer","company":{"id":7279,"name":"Ampd Energy","domain":"ampd.energy","url":"https://alion.io/company/ampd-energy","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":14000,"period":"year","method":null,"sample_n":32998},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-09T15:56:44Z","employer_posted_date":"2026-07-09","last_verified_at":"2026-10-21T09:49:53Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":103},"description":"About the Position:\nAmpd Energy is seeking a field engineer/technician to provide technical support and repair services for our suite of BESS products. These are units that provide power to sites like construction, mining, or entertainment spaces while being charged with a much smaller generator/utility input than otherwise would be used. You will be working under the service department and be based remotely in Jakarta, Indonesia. This position will report to our Service Engineering Manager (based in Hong Kong)\nThis is a very hands-on role and will require a degree of flexibility to travel to customer sites around Indonesia when needed, and occasionally during out-of-office hours on weekdays and weekends. On a typical day you can be found examining BESS issues remotely, diagnosing solutions, speaking with clients on what next steps to take to resolve their issues, working with internal teams on engineering problems, document troubleshooting guides for other technicians to use, issue tickets to create a log of issues, and work with supply chain to organise and maintain spare parts inventory in your region.\nGood customer communication skills are required to help them solve customer issues remotely. And, in some cases, fly out to site to resolve more difficult issues in person. You will also help find, organise, train, and delegate contractors that are closer to remote sites.\nThere is a large career growth opportunity at Ampd as we expand to more areas in Indonesia, as well as the rest of Southeast Asia\nJob Duties:\nSupport - Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance.\nDeploy - Install and commission products on customer sites\nTrain - Teach our distributors and contractors how to service and use our products\nTroubleshoot - Be an excellent problem solver to diagnose and root cause issues.\nDocument - Create/write up test reports, service reports, new knowledge base articles, and ticketing to organise issues.\nAnalyze - Help collect and analyse data regarding the product reliability, usability, and performance.\n Grow - Provide invaluable feedback to our engineering and sales team to improve our future products.\nSkills Required:\nTrained as an electrical technician and/or electrician, preferably with renewable energy systems\nAn industry relevant experience working physically around high-power equipment\nProficiency in troubleshooting electrical systems and diagnosing faults\nAbility to read and understand electrical drawings and manuals\nAble to work effectively both independently and as part of a team\nGood command of written and spoken English, especially in front of customers\nA plus to have unrestricted/restricted electrical license","description_format":"text","description_chars":2761,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage"],"lifecycle":[{"event":"open","at":"2026-07-09T15:56:44Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.268,"p_room":0.28,"age_days":103,"expected_fill_days":32,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ampd-energy-field-service-engineer","json_url":"https://alion.io/job/ampd-energy-field-service-engineer.json","meta":{"generated_at":"2026-10-21T14:06:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20096,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7279},"rest":"https://alion.io/mcp/rest/get_company?id=7279"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fampd-energy-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fampd-energy-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fampd-energy-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ampd-energy-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fampd-energy-field-service-engineer"}]}