{"id":730165,"url":"https://alion.io/job/ampeco-technical-support-engineer","title":"Technical Support Engineer","company":{"id":55466,"name":"AMPECO","domain":"ampeco.com","url":"https://alion.io/company/ampeco","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Postman","optional":true},{"name":"Rest API","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-12T08:53:38Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-29T18:44:58Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure - an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) drive a transformation of the transport and mobility sectors, AMPECO is at the forefront of that grand revolution, and we’re just getting started. Our product - the AMPECO EV Charging Platform - is a business-critical SaaS platform used by companies to manage their EV charging infrastructure, processes and energy use. It’s already in use by companies all over the world, from North and South America to Europe, Asia and Australia.\nOur team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people, eager to give, learn and grow with us.\nAbout the role\nTechnical Support Engineers play a critical role in helping customers successfully operate one of the industry’s most feature-rich EV charging management platforms.\nAs a Technical Support Engineer, you will investigate technical issues, develop deep expertise in the AMPECO platform, and work closely with Engineering, Product, and Customer Management teams to deliver timely, accurate, and high-quality technical support to customers across the globe.\nSuccess in this role goes beyond troubleshooting technical issues. It requires understanding the customers business objectives, operational workflows, and use cases to provide relevant technical guidance and build long-term trust through every interaction.\nAMPECO is a highly configurable enterprise SaaS platform, and becoming an effective Technical Support Engineer requires analytical thinking, continuous learning, and a genuine commitment to developing deep product expertise. Every customer interaction expands your understanding of how the platform is used in diverse real-world environments.\nWhat you’ll do\nTechnical Investigation\nInvestigate customer-reported technical issues by analyzing application behavior, system logs, configuration settings, APIs, and available diagnostics;\nDevelop a clear understanding of the customer’s objective, the expected platform behavior, the actual system behavior, and the business impact to determine the most appropriate resolution path;\nReproduce issues in controlled environments to validate findings and support technical investigations;\nDifferentiate between product behavior, configuration challenges, integrations, environmental factors, and product defects, engaging the appropriate teams when necessary.\nCustomer Partnership\nBuild a strong understanding of each customer’s business goals, operational workflows, and platform use cases to provide meaningful technical guidance;\nTake ownership of customer cases from initial investigation through resolution, ensuring timely communication, regular progress updates, and clear expectation management;\nExplain technical concepts, investigation findings, and recommended next steps in a way that is clear and accessible for both technical and non-technical stakeholders;\nBuild trusted relationships by delivering professional, consistent, and customer-focused technical support.\nCross-functional Collaboration\nWork closely with Engineering, Product, QA, and Account Delivery Management teams to resolve customer issues efficiently;\nProvide clear technical findings that enable Engineering to reproduce, understand, and address product issues;\nShare knowledge and contribute to continuous improvements in troubleshooting practices, documentation, and team processes.\nProduct Expertise\nContinuously develop deep expertise in the AMPECO platform, its capabilities, and the technologies it integrates with;\nStay current with new platform features and continuously expand your technical knowledge;\nContribute to internal documentation, troubleshooting guides, and knowledge-sharing initiatives that improve team effectiveness.\nWhat we’re looking for\nWe’re looking for engineers who enjoy understanding complex software systems, approach technical challenges methodically, and are motivated by continuously expanding their technical and product expertise.\nTechnical\nExperience in Technical Support, Application Support, Product Support, or a similar technical customer-facing role;\nStrong analytical and troubleshooting skills with the ability to investigate unfamiliar technical issues independently;\nExperience interpreting application logs and technical information to support investigations;\nAbility to understand customer requirements, expected system behavior, and actual platform behavior in order to identify the appropriate resolution path;\nExcellent written and verbal communication skills in English;\nStrong attention to detail and a structured approach to problem solving.\nClient Focus\nAbility to understand customer business processes and operational objectives in order to provide relevant technical guidance;\nExperience managing customer expectations throughout technical investigations with professionalism and transparency;\nConfidence communicating effectively with both technical and business stakeholders;\nAbility to balance technical excellence with a customer-centric mindset.\nWays of Working\nNaturally curious and motivated to understand how complex software platforms operate;\nComfortable investigating issues that do not have immediate or obvious answers;\nTake ownership of customer investigations while collaborating effectively across multiple teams;\nCommitted to continuous learning and developing deep product expertise over time;\nAble to prioritize effectively and manage multiple technical investigations in a fast-paced environment.\nNice to Have\nExperience supporting cloud-based SaaS applications;\nFamiliarity with REST APIs, JSON, or API troubleshooting;\nBasic understanding of networking concepts and cloud infrastructure;\nExperience using browser developer tools, Postman, or similar diagnostic tools;\nFamiliarity with SQL or database concepts;\nExperience working in Agile software development environments;\nExposure to enterprise software, IoT, telecommunications, energy, or EV charging technologies.\nWhat we offer\nA seat at a fast-growing company on the path to becoming a global industry leader;\nA team of highly experienced people who genuinely enjoy working together;\nFlexible working hours;\nA bonus day off for your birthday;\n5 additional vacation days per year after your first year with us;\nSocial events and team buildings worth showing up for;\nMedical insurance with generous coverage - for you and your family;\nMonthly shared-mobility allowance (Spark and GOeGO);\nEV week - a company electric car for your personal use every 1-2 months.","description_format":"text","description_chars":6662,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EV Charging"],"lifecycle":[{"event":"open","at":"2026-09-11T09:36:30Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.348,"p_room":0.28,"age_days":77,"expected_fill_days":30,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/ampeco-technical-support-engineer","json_url":"https://alion.io/job/ampeco-technical-support-engineer.json","meta":{"generated_at":"2026-10-29T19:01:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28259,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55466},"rest":"https://alion.io/mcp/rest/get_company?id=55466"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fampeco-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fampeco-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fampeco-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ampeco-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fampeco-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":730165}},{"tool":"search_jobs","arguments":{"company":"ampeco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":730165},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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