{"id":203971,"url":"https://alion.io/job/ampersand-customer-engineer","title":"Customer Engineer","company":{"id":456087,"name":"Ampersand","domain":"withampersand.com","url":"https://alion.io/company/ampersand-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":89000,"max":205000,"currency":"USD","period":"year","gross":null,"usd_annual":205000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Edge AI","optional":false},{"name":"Firebase","optional":false},{"name":"Slack","optional":false},{"name":"Anthropic","optional":true},{"name":"Supabase","optional":true},{"name":"Twilio","optional":true},{"name":"Vercel","optional":true}],"status":"live","first_seen_at":"2026-06-18T23:14:30Z","employer_posted_date":"2026-06-18","last_verified_at":"2026-10-01T07:22:10Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":104},"description":"Our Mission\nAt Ampersand, we are building scalable integration infrastructure that delivers real-time context to AI agents in seconds. Our declarative platform, 150+ open-source connectors, and embeddable UI components give developers the building blocks they need to ship deep, bidirectional integrations.\nWe power cutting-edge AI companies like 11x, Orb, Square, and Crunchbase. Almost every engineering team that has evaluated us against other solutions has chosen to use Ampersand. As our product and brand evolve, we're looking for great people to join our experienced team of former Firebase, AWS, Meta and Square engineers and operators.\nAbout Us\nAmpersand was founded in 2022 by Ayan Barua and Lauren Long - two engineers and repeat founders with a rare combination of developer tools and SaaS experience. You can learn more about our full team here.\nWe've raised Series A funding from top-tier investors known for their early-stage bets on generational companies like Anthropic, Apple, Twilio, Supabase, and Vercel.\nTogether, we believe:\nThis is a once-in-a-generation opportunity to build the connectivity infrastructure for AI. Seizing this moment requires passion, hard work, and continuous learning. At the same time, this is a marathon, not a sprint.\n\nVelocity comes from great strategic decisions, not doing the 99 things you don't have to do.\n\nIn five core values that shape how we work every day: Craft, Customer Empathy, Ownership Mindset, Velocity, and Humility.\n\nThe Role\nWe're hiring aCustomer Engineer to serve as the technical backbone of our customer relationships, from first implementation through long-term success.\nYou'll work directly with technical customers to design and deploy solutions, solve complex integration challenges, and make sure they get real value from the platform. You're also the critical link between customers and the product team - the person who surfaces what's not working, what's needed next, and what's worth building. This is a role for someone who's technically sharp, genuinely enjoys working with customers, and takes ownership of outcomes, not just tasks.\nWhat You’ll Own\nTechnical Support - Provide front-line technical support to engineering teams using Ampersand - answering questions in Slack and hopping on calls to troubleshoot live.\n\nCustomer Onboarding - Support onboarding from a technical perspective, from initial setup through a working implementation.\n\nEscalation Management - Escalate issues to the core engineering team with the context required for a fast resolution - and own the loop until it's closed.\n\nProduct Feedback - Partner with the broader engineering team to identify product gaps, bugs, and recurring feature requests. Your perspective from the field matters.\n\nExpert Partnership - Act as a thought partner and extended team member to customers - not just a support contact. Be the person who actually knows the product cold.\n\nTooling & Automation - Build tools and automations, and leverage AI to accelerate troubleshooting and reduce time-to-resolution.\n\nProblem Solving - Dive into code and logs. Front-load as much solving as possible before escalating. Communicate with empathy, substance, and technical accuracy.\n\nWhat You’ll Bring\nComputer science degree, or 3+ years in solutions engineering, customer engineering, implementation, technical consulting, or developer support\n\nStrong technical foundations - APIs, integrations, and modern software architectures aren't foreign to you\n\nYou dive into code and logs; you don't stop at the surface of a problem\n\nYou distill what the customer is saying, read between the lines, and ask follow-up questions that uncover the deeper issue\n\nClear communication across a range of audiences - junior engineer to VP of Engineering\n\nA pattern-recognition instinct - you notice recurring problems and surface them proactively\n\nExperience with APIs, integrations, developer tools, or enterprise software is a strong plus\n\nFamiliarity with AI-native products, agent-based systems, or workflow automation is a bonus\n\nThe Perks\nCompetitive salary and equity\n\nMedical, dental, and vision insurance\n\nFree lunch on in-office days (Mon/Tue/Thu)\n\n401(k) with company match, commuter benefits, HSA\n\nUp to 4 weeks PTO\n\nTeam socials and retreats","description_format":"text","description_chars":4263,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Integration & API Management","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-09-05T05:55:06Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.383,"p_room":0.28,"age_days":104,"expected_fill_days":30,"reasons":["conf:18","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":205000,"is_top_pay":true},"html_url":"https://alion.io/job/ampersand-customer-engineer","json_url":"https://alion.io/job/ampersand-customer-engineer.json","meta":{"generated_at":"2026-10-01T19:58:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2645,"day_limit":5000,"remaining_today":2355,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}