Inside Sales Manager

SUMMARY

The Inside Sales Manager is responsible for leading, developing, and driving the performance of the Inside Sales organization. This role ensures the team delivers exceptional customer service, executes the quote-to-order process with speed and accuracy, maintains reliable forecasting, and partners cross-functionally to support revenue growth.

The Inside Sales Manager establishes the processes, expectations, and accountability necessary for a high-performing team. They serve as the primary liaison between Sales, Operations, Supply Chain, Pricing, Engineering, Finance, and Customer Service, ensuring internal alignment while continuously improving customer experience and operational efficiency.

Success in this role is measured by team performance, forecast accuracy, response time, customer satisfaction, and execution against company sales objectives.

ESSENTIAL JOB FUNCTIONS:

Lead, coach, and develop the Inside Sales team to achieve department objectives through effective performance management, training, mentoring, and accountability.

Foster a customer-focused culture that emphasizes responsiveness, professionalism, collaboration, and continuous improvement.

Oversee the quote-to-order process, ensuring timely, accurate quotations, order processing, and exceptional customer support.

Establish, monitor, and report on key performance indicators (KPIs), including quote turnaround time, order accuracy, customer responsiveness, forecast accuracy, and quote conversion rates.

Manage forecasting, pipeline visibility, and sales performance analysis to support business planning and revenue objectives.

Partner with Outside Sales, Operations, Engineering, Supply Chain, Quality, Finance, and other departments to ensure successful execution of customer requirements and business goals.

Drive process improvement initiatives that enhance operational efficiency, customer satisfaction, and team productivity through the effective use of ERP, CRM, and other business systems.

Resolve complex customer issues and escalations, ensuring timely communication and effective problem resolution.

Support strategic sales initiatives by reviewing pricing opportunities, developing account strategies, and participating in customer meetings and business reviews as needed.

Develop and maintain standard operating procedures, best practices, and training programs to support scalable growth and operational excellence.

Recruit, onboard, and retain high-performing team members while promoting employee engagement and professional development.

Perform other duties as assigned in support of departmental and organizational objectives.

*Other duties as required in support of the department and the company*

QUALIFICATIONS 

To perform this position successfully, an individual must demonstrate strong leadership, communication, business judgment, and organizational skills while effectively managing a high-performing customer support organization.

EDUCATION and EXPERIENCE

Bachelor's degree preferred.

Five or more years of inside sales, customer service, sales operations, or manufacturing experience.

Minimum three years leading customer-facing teams.

Experience within manufacturing, RF interconnect, aerospace, defense, or related industries preferred.

Working knowledge of SAP, CRM systems, and Microsoft Office.

LANGUAGE REQUIREMENTS

Excellent verbal and written communication skills in English.

Conversational in any other language is a plus.

JOB SKILLS

High sense of urgency and accountability.

Proven leadership and coaching ability.

Strong organizational and project management skills.

Excellent communication and conflict resolution skills.

Ability to prioritize competing business demands.

Strong business and financial acumen.

Customer-first mindset.

Experience building processes and driving continuous improvement.

Strong analytical and forecasting skills.

Ability to influence across departments.

Comfortable leading through change.

PHYSICAL DEMANDS

As part of their job duties, the employee must sit for lengthy periods while operating a computer. They frequently use their hands to type, handle objects, and communicate verbally. Additionally, they may need to stand, walk, reach, and occasionally lift objects weighing up to twenty (20) pounds. This role requires lifting, carrying, pushing, pulling, reaching overhead, reaching at or below shoulder level, and keyboarding. According to ADA regulations, reasonable accommodation will be provided to ensure that individuals with disabilities can perform the job's essential functions.

ENVIRONMENTAL POLICY

Amphenol CDI is fully committed to minimizing the environmental impact of its operations, activities, and products. To achieve this, we adhere to all applicable environmental regulations and laws, prevent pollution, and continuously improve our environmental performance in all our global operations. This is possible through an Environmental Management System that provides a framework for setting and reviewing our environmental objectives and targets. We aim to identify and reduce any negative environmental impact our business activities may have.

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS

ASTM F–2412–2005, ANSI Z41–1999, or ANSI Z41–1991 rated safety toe shoes in specific areas.

Clear ANSI Z87.1 safety-rated glasses in specific areas.

Hearing protection in specific locations.

Ability to compile with JSA in specific areas.

EXPORT COMPLIANCE DISCLAIMER

This position includes access or potential access to ITAR and EAR (Export Administration Regulations) technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders).

TRAVEL

Approximately 5-10% of travel is expected.

SALARY INFORMATION:

According to several states' laws, this position's salary range falls between $120,000 and $150,000 annually. However, this salary information is merely a general guideline. When extending an offer, Amphenol CDI considers various factors such as the position's responsibilities, scope of work, candidate's work experience, education/training, essential skills, internal pay equity, and market considerations.