{"id":2401121,"url":"https://alion.io/job/amplifon-front-office-assistant-4","title":"Front Office Assistant","company":{"id":1768574,"name":"Amplifon","domain":"amplifon.com","url":"https://alion.io/company/amplifon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":69,"open_postings":332,"ghost_share":0.512,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Little Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T23:33:07Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-18T03:17:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants. We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company - you’re working towards a purpose; helping people rediscover all the emotions of sound.\nResponsibilities:\nManage the customer journey\nSupport the customer intake process by setting appointment expectations, delivering a quality customer experience throughout.\nPerform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone.\nDrive customer appointments to support store performance by making outbound calls to potential and existing customers.\nSupport store administration and operations\nMonitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.\nEnsure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.\nContribute to the retail sales process\nPartner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.\nPrepare customer appointments and engage in the sale of hearing aid accessories.\nProvide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.\nFor privacy reasons, please do not visit or contact the local Miracle-Ear stores. All applications must be submitted online for review by our regional team.\nQualifications:\nHigh school diploma or equivalent\nAdministrative, reception, or customer service background \nExperience working in a healthcare setting is preferred\n2+ years of administrative experience in a professional setting\n2+ years in a direct customer support role\n2+ years of experience with appointment setting and customer database management\nComfortable handling inbound & outbound calls\nMotivated to help drive sales goals\nProficiency in Microsoft Office and Windows\nWhat We Offer:\n$16-$18/hour + monthly bonus opportunity\nWork-life balance, hours are M-F, 8:30am-5pm\nContinuous training, development & support\nHealth Insurance - Medical, Dental, Vision\nLife insurance, Health Savings Account, 401K with employer match\nPaid Time Off, Paid Holidays, Volunteer Time Off\nAbout us:\nFor over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.\nThrough the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.\nOur parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 26 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a \"Top Employer 2026\" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.\nPlease note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.\n#MiracleEar #OfficeManager","description_format":"text","description_chars":4051,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health & Medical Electronics","Hearing Care & Audiology"],"lifecycle":[{"event":"open","at":"2026-10-12T23:33:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 3","filings_12m":2,"filings_prev_12m":4,"green_card_filings_12m":3,"median_offered_wage_usd":217500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":4,"expected_fill_days":35,"reasons":["conf:4","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/amplifon-front-office-assistant-4","json_url":"https://alion.io/job/amplifon-front-office-assistant-4.json","meta":{"generated_at":"2026-10-18T04:16:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768574},"rest":"https://alion.io/mcp/rest/get_company?id=1768574"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famplifon-front-office-assistant-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famplifon-front-office-assistant-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famplifon-front-office-assistant-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amplifon-front-office-assistant-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famplifon-front-office-assistant-4"}]}