{"id":4023081,"url":"https://alion.io/job/amplitude-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":787,"name":"Amplitude","domain":"amplitude.com","url":"https://alion.io/company/amplitude","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":104000,"max":157000,"currency":"USD","period":"year","gross":null,"usd_annual":157000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"A/B Testing","optional":false},{"name":"AI Agents","optional":false},{"name":"Confluence","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Intercom","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-11-10T13:19:45Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T15:55:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Amplitude is the leading AI analytics platform, helping over 5,200 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.\nAs an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.\nAs a Technical Support Engineer, you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow.\nAs a Technical Support Engineer, you will:\nAnswer and/or escalate all support tickets via email and chat\n\nDrive resolution by digging in and escalating challenging tickets\n\nEnsure that all tickets meet our service level agreements\nIncluding an on-call weekend support once per quarter and voluntary on-call holiday support\n\nWork closely with Customer Success Managers to drive data trust in key accounts\n\nProvide customers a great experience using Amplitude and working with our team\n\nCreate and update non-technical and technical documentation as the product evolves\n\nReport to the company any common themes or questions that arise and driving change\n\nDevelop and improve support processes\n\nYou'll be a great addition to the team if you have:\nCompleted your Bachelor’s Degree\n\nExperience with using SDKs and APIs, experimentation, stats, or data science\n\nTrack record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate\n\nExperience working with data pipelines or warehouse ingestion (e.g. Snowflake, BigQuery, or similar) - including debugging data freshness and backfill issues\n\nComfort interpreting and explaining statistical outputs to customers with varying levels of technical sophistication\n\nThe ability to present yourself with professionalism, friendliness, and a willingness to assist\n\nAbility to learn and explain a technical product or concept\n\nNatural curiosity and are a problem solver\n\nPassion about analytics and the problems they solve\n\nFamiliarity with Support tools such as Zendesk, Intercom, Confluence, and Linear\n\nFamiliarity with statistical experimentation concepts; A/B testing, p-values, confidence intervals, and sequential testing methods (e.g. SPRT)\n\nAbility to reason through metric design issues including outlier handling techniques such as winsorization, and their effect on experiment results\n\nPlease Note: This role is a non-exempt role and will require you to be in the Amplitude New York office at least 3 times a week.\nWho We Are\nThe Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.\nThe Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.\nWe care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.\nSome of our benefit programs include:\nExcellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans\n\nFlexible time off, paid holidays, and more\n\nGenerous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more\n\nExcellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support\n\nMental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)\n\nEmployee Stock Purchase Program (ESPP)\n\nOther fun facts about Amplitude:\nWe were recognized in the Newsweek Excellence Index 2024.\n\nOur customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2.\n\nWe care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.\n\nWe invest in our people. We offer mentorship programs, management training, and wellness initiatives.\n\nWe give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.\n\nWe were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.\n\nWe’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.\n\nOur mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.\n\nAmplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.\nBased on legislation in New York City, the following details are for individuals will work for Amplitude in New York City: New York City salary range: $104,000 - $157,000 base salary (inclusive of bonus or commission)\nEqual Employment Opportunity and Diversity Statement\nWe are committed to equal employment opportunity in both principle and as a matter of policy. We will recruit, hire, train, promote, compensate and provide benefits to all applicants and employees without regard to ancestry, sex, race, color, ethnicity, national origin, gender, age, religion, religious creed, mental and/or physical disability, medical condition, military and/or veteran’s status, genetic information, marital status, sexual orientation, gender identity and/or expression, or any other basis protected by applicable federal, state and local laws. This policy applies to all recruiting, hiring, promotions, upgrades, layoffs, compensation, benefits, terminations and all other privileges, terms and conditions of employment. The firm complies fully with all federal, state and local equal employment opportunity laws.\nOur values:\nAt Amplitude, our values guide how we show up for one another and for our customers:\nHumility: We operate from a place of empathy and openness, seeking to understand many points of view.\n\nOwnership: We take the initiative to solve problems that drive our shared company success.\n\nGrowth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.\n\nCustomer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.\n\nWe care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.\nSome of our benefit programs include:\nExcellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans\n\n401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually\n\nFlexible time off, paid holidays, and more\n\nGenerous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more\n\nExcellent Parental benefits including: 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support\n\nMental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions\n\nEmployee Stock Purchase Program (ESPP)\n\nOther fun facts about Amplitude:\nOur customers love us! They've said we're the #1 product analytics solution for 23 quarters in a row on G2.\n\nWe care a lot about product innovation. We've made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market.\n\nWe invest in our people. We offer mentorship programs, management training, and wellness initiatives.\n\nWe give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.\n\nWe were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.\n\nWe’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.\n\nOur mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.\n\nBy applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.","description_format":"text","description_chars":10387,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Home office","Insurance coverage","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Product Analytics & Session Replay","Customer Data Platforms (CDP) & Reverse ETL","A/B Testing & Experimentation"],"lifecycle":[{"event":"open","at":"2026-11-10T15:55:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 27 · green card filings: 8","filings_12m":27,"filings_prev_12m":25,"green_card_filings_12m":8,"median_offered_wage_usd":174500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T17:31:06Z"},"pay":{"stated_usd_annual":157000,"is_top_pay":true},"html_url":"https://alion.io/job/amplitude-technical-support-engineer-2","json_url":"https://alion.io/job/amplitude-technical-support-engineer-2.json","meta":{"generated_at":"2026-11-10T17:31:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":787},"rest":"https://alion.io/mcp/rest/get_company?id=787"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famplitude-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famplitude-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famplitude-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amplitude-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famplitude-technical-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4023081}},{"tool":"search_jobs","arguments":{"company":"amplitude.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4023081},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}