{"id":1401519,"url":"https://alion.io/job/amplity-manager-veeva-crm-platform-us-remote-based","title":"Manager, Veeva CRM Platform - US-Remote-Based","company":{"id":3789224,"name":"Amplity","domain":"amplity.com","url":"https://alion.io/company/amplity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-8 – UTC-5","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-25T22:20:24Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.\nManager, Veeva CRM Platform\nUS-Remote-Based\nPosition Summary\nWe have an exciting new opportunity for a remote-based Veeva CRM Platform Manager. This is a full-time salaried position with a comprehensive benefits package, including 401(k), company-funded long-term and short-term disability, paid time off, paid holidays, medical, dental, vision, and more.\nThe Manager, Veeva CRM Platform will serve as a business-facing technology leader responsible for platform strategy, client solution delivery, governance, administration, managed services, and innovation across Amplity’s Veeva capabilities. This leader will partner closely with internal stakeholders, clients, vendors, and cross-functional teams to deliver reliable, scalable, and client-focused CRM platform services.\nWe welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that Amplity Inc, is not able to provide visa sponsorship for this position\nEssential Duties and Responsibilities\nPlatform Strategy and Product Management\nDefine the Veeva Vault platform vision and roadmap aligned with Amplity’s Client Systems and Services strategy.\nEvaluate new Veeva capabilities and develop client-facing service offerings, including value, business impact, cost, resource needs, and implementation plans.\nManage the feature backlog, release roadmap, and platform enhancement priorities.\nClient Solution Delivery\nLead solution design for new client implementations on Veeva Vault CRM and related products.\nStandardize implementation methodologies, deployment templates, solution designs, playbooks, and reusable accelerators.\nBuild integrations, as needed, with other Client Systems service offerings, Amplity’s client data lake, and analytics environment.\nPlatform Governance and Administration\nEstablish governance for platform configuration, security, releases, compliance, and best practices.\nEnsure platform stability, quality, scalability, and operational consistency.\nSupport administration, release management, optimization, and production support services.\nCommercial and Medical Operations Enablement\nDesign and support capabilities for territory management, targeting, alignment, customer master data, and field force effectiveness.\nSupport Veeva Territory Designer, Veeva Align, and related commercial and medical operations workflows.\nBuild a robust reporting model utilizing X-Pages and related reporting capabilities.\nManaged Services Development\nDevelop Amplity’s Veeva managed services offering, including administration, release management, platform support, and optimization services.\nCreate operating procedures, service-level expectations, documentation, and pricing model inputs.\nPartner with Client Services to promote Veeva managed services and provide online client-facing information, including release notes, operating procedures, and key platform updates.\nVendor and Partner Management\nManage technical and product relationships with Veeva, implementation partners, and third-party service providers.\nOversee vendor performance, issue resolution, and relationship management.\nRelease and Validation Management\nCoordinate Veeva releases, regression testing, user acceptance testing, and production readiness.\nDevelop release plans, test strategies, validation documentation, and production readiness checklists.\nInnovation and AI Strategy\nEvaluate emerging Veeva capabilities and AI-enabled features, including Vault AI, that may improve commercial execution and client value.\nOwn the AI roadmap, innovation backlog, business cases, and pilot initiatives related to Veeva platform capabilities.\nStakeholder and Client Engagement\nServe as the primary business-facing technology leader for Veeva solutions.\nPartner with Sales, Client Solutions, Commercial Operations, Medical Operations, and clients to align technology with business objectives.\nDevelop and deliver executive presentations, client solution proposals, roadmap reviews, and stakeholder communications.\nOperational Excellence, Budget, and Leadership\nEstablish key performance indicators, support metrics, knowledge management, and continuous improvement initiatives for platform operations.\nParticipate in annual budget planning and track spend against budget for assigned platform activities.\nProvide leadership, mentoring, coordination, and development support to assigned team members or project resources.\nManage assigned projects, including scope, objectives, timelines, resources, reporting, execution, and value creation.\nPrimary Platform Responsibilities\nPrimary Platforms\nVeeva Vault CRM, including Commercial, Medical, Patient, Vault AI, and X-Pages.\nVeeva CRM, including legacy environments where applicable.\nVeeva ecosystem connected services, as applicable, including Network, OpenData, Engage, CLM, Approved Email, Align, Territory Designer, and Events Management.\nSupporting Platforms\nMicrosoft Power BI.\nMicrosoft Power Platform.\nAzure DevOps.\nMicrosoft Teams and SharePoint.\nFreshservice Service Management Platform.\nIntegration Responsibilities\nReporting and analytics platforms.\nCommercial data providers, such as IQVIA, Symphony, MedPro, and Definitive.\nClient data warehouses.\nIdentity and access management.\nNICE CXone, where applicable.\nPatient hubs, client portals, and other integrations as determined.\nThis role is responsible for helping design, launch, and support client services across the following areas:\nCRM platform services, including Veeva CRM managed services, Vault CRM implementation and migration, CRM administration, platform optimization, release management, and production support.\nCommercial operations services, including territory management, territory realignment, Veeva Align administration, targeting and segmentation, customer master data, HCP/HCO data stewardship, call planning, and cycle planning.\nClient enablement, including user onboarding, end-user training, change management, adoption monitoring, documentation, and knowledge management.\nReporting and analytics collaboration, including CRM reporting requirements, KPI definition, dashboard requirements, commercial analytics, and field force effectiveness metrics.\nInnovation initiatives, including AI-enabled CRM capabilities, next best action, commercial automation, and platform optimization.\nSubject Matter Expertise\nDeep understanding of pharmaceutical commercial operations.\nVeeva CRM functional expertise.\nCommercial field force processes and Medical Affairs workflows.\nTerritory management and alignment.\nTargeting and segmentation.\nCRM product management.\nClient consulting and solution design.\nBusiness process optimization and change management.\nTechnical and Product Expertise\nVeeva Vault CRM.\nVeeva Align.\nVeeva Network.\nCRM integrations and APIs.\nPower BI fundamentals.\nWorking knowledge of SQL.\nAzure DevOps or other Agile delivery tools.\nLeadership and Business Skills\nProduct ownership.\nProject management.\nVendor management.\nCross-functional leadership.\nStrategic planning.\nFinancial and commercial acumen.\nTeam leadership and mentoring.\nRequired Experience\nA minimum of 8 years of experience in CRM, commercial platforms, or commercial technology within the pharmaceutical, biotechnology, life sciences, or healthcare industry. 12 years or more preferred.\n5+ years of hands-on experience with Veeva CRM or Veeva Vault CRM, including Veeva Llign, Network, Open Data, Engage, and Approved Email.\nLeading CRM implementations, platform administration, or managed services.\nWorking with Commercial Operations, Sales Operations, or Medical Affairs organizations.\nPartnering with business stakeholders, technology teams, and external vendors.\nSupporting multiple pharmaceutical clients in a consulting, CRO, CSO, or client services environment.\nBuilding reusable implementation methodologies, playbooks, and service accelerators.\nExcellent written and verbal communication skills.\nEffective with executive-level and client-facing engagement.\nStrong client relationship management skills.\nAbility to translate business needs into practical, scalable technology solutions.\nMust be able to work within U.S. time zones, US Eastern and Central time zone residents preferred\nDirect engagement with internal business partners, clients, and vendors is required.\nCertifications\nRequired\nVeeva Vault CRM Administrator certification.\nPreferred\nVault AI and X-Pages certification or relevant experience.\nVeeva Align certification or relevant experience.\nMicrosoft Certified: Power BI Data Analyst Associate.\nMicrosoft AI Fundamentals.\nAbout Us\nAmplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.\nOur people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision - across all business shapes, sizes + specialties.\nWe are on a mission to improve patient outcomes through executional excellence - enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.\nOur Diversity Policy\nWe encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. 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