{"id":3794687,"url":"https://alion.io/job/ams-fulfillment-it-support-i","title":"IT Support I","company":{"id":3868187,"name":"AMS Fulfillment","domain":"amsfulfillment.com","url":"https://alion.io/company/amsfulfillment","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Provo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true}],"status":"closed","first_seen_at":"2026-11-05T08:41:31Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T00:09:43Z","board_verified":false,"closed_at":"2026-11-06T00:09:43Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Position Summary\nThe IT Support I position serves as the first point of contact for employees experiencing technical issues. This role is responsible for troubleshooting hardware, software, network, and user account issues while providing outstanding customer service. The ideal candidate enjoys solving problems, communicating with users, and working in a collaborative team environment.\nKey Responsibilities\n· Provide both onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripherals\n· This position is based in New Castle, Delaware, but will require travel to a warehouse in New Holland, Pennsylvania several times a month.\n· Respond to help desk tickets, phone calls, and walk-up support requests.\n· Install, configure, and maintain Windows workstations and common business applications.\n· Troubleshoot hardware, software, network connectivity, and printer issues.\n· Create, modify, and disable user accounts in Active Directory and Microsoft 365.\n· Install and image new computers and prepare equipment for employee onboarding.\n· Support conference room technology, video conferencing, and office AV equipment.\n· Document issues, resolutions, and technical procedures in the IT knowledge base.\n· Escalate complex issues to senior IT staff when appropriate.\n· Assist with inventory management of IT hardware and software assets.\n· Participate in IT projects, upgrades, and office technology deployments.\n· Maintain a high level of customer service and professionalism.\nAccording to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation.\nQualifications\nRequired Qualifications\n· Associate degree in Information Technology, Computer Science, or equivalent work experience.\n· 2+ years of Help Desk or Desktop Support experience.\n· Working knowledge of:\no Windows 10/11\no Basic networking (TCP/IP, DNS, DHCP)\no Printers and peripheral devices\n· Excellent troubleshooting and communication skills.\n· Ability to prioritize multiple support requests in a fast-paced environment.\n· Ability to lift up to 40 pounds and move computer equipment when needed.\nPreferred Qualifications\n· CompTIA A+, Network+, or Microsoft certification.\n· Experience supporting Microsoft Intune, Azure Active Directory (Entra ID), or endpoint management solutions.\n· Experience with remote access software such as LogMeIn, AnyDesk, Connectwise, or Splashtop\n· Experience with ticketing systems such as ServiceNow, Jira Service Management, Freshservice, or Zendesk.\n· Experience with VoIP phone systems.\n· Basic PowerShell scripting knowledge.\n· Experience supporting hybrid work environments.\nWorking Conditions\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.\nThe statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.","description_format":"text","description_chars":3237,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Warehousing"],"lifecycle":[{"event":"open","at":"2026-11-05T08:41:31Z"},{"event":"close","at":"2026-11-06T00:09:43Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ams-fulfillment-it-support-i","json_url":"https://alion.io/job/ams-fulfillment-it-support-i.json","meta":{"generated_at":"2026-11-10T06:56:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16155,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3868187},"rest":"https://alion.io/mcp/rest/get_company?id=3868187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fams-fulfillment-it-support-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fams-fulfillment-it-support-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fams-fulfillment-it-support-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ams-fulfillment-it-support-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fams-fulfillment-it-support-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3794687}},{"tool":"search_jobs","arguments":{"company":"amsfulfillment.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3794687},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}