{"id":1790410,"url":"https://alion.io/job/ams-osram-customer-quality-management-staff-engineer","title":"Customer Quality Management Staff Engineer","company":{"id":54725,"name":"ams OSRAM","domain":"ams-osram.com","url":"https://alion.io/company/ams-osram","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bayan Lepas, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1702},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-03T17:50:05Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-11-03T15:19:57Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Customer Quality Management representative in Back End production for intelligent multi-chip modules.\nLocal Audit Support - Coordinating and leading customer visits and audits.\nComplaints Management / Returns management RMA - Review and optimize the return process for such devices. Perform a second hands on non-destructive failure analysis and coordinate all further steps with the process and Failure Analyisis experts in Germany and Malaysia.\nCompilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.).\nCustomer support for QM topics and processes (i.e.customer requests regarding life time of LED’s, application conditions, qualification, preparation of customer questionnaires). Internal clarification and communication towards the customer.\nPCN management in case of major changes. Initiation and coordination of PCN documentation. Setup of customer information packages. Collection of customer responses for release of changes.\nQuality support for customer specific projects.\nQuarantine management/ pullback (trigger)/ Quality improvement programs (trigger) / Involved in business processes like PPCM and SC adding value in terms of risk assessments and necessary action plans.\nSupport global CQMs as Voice of the Customer for process changes in production in close collaboration with our product and technical life cycle management (e.g. during PPCMs und PCNs).\nWhat we look for\nBachelor's / Master's Degree in Engineering (Electrical/ Electronic), Physics or equivalent.\n6 - 10 years experience in Customer Quality Management.\nProfound knowledge in IC design and ideally also in opto-semiconductor.\nFamiliarity with electronic measuring tools, oscilloscope, power supplies.\nProgramming skill such as python and SQL.\nSeveral years of experience in the semiconductor market and use of quality management tool and techniques would be beneficial.\nAble to work independently and remotely, Team Player, Strategic thinking and problem solving skills. \nStrong resolve to follow through on initiatives.\nFluent in English (written and oral).\nPlease contact Ronald Heon Lon Yip for further information via  or +60 (4) 3053363.","description_format":"text","description_chars":2233,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Hardware","Sensors & Transducers","LED Lighting & Luminaires"],"lifecycle":[{"event":"open","at":"2026-10-03T17:50:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 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