{"id":661866,"url":"https://alion.io/job/amsaccelerateit-noc-team-leader","title":"NOC Team Leader","company":{"id":668930,"name":"AMS Accelerate IT","domain":"amsaccelerateit.com","url":"https://alion.io/company/amsaccelerateit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":95,"open_postings":21,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":138,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Confluence","optional":true},{"name":"Grafana","optional":true},{"name":"Incident Management","optional":true},{"name":"Jira","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-07-20T12:53:33Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-11-09T18:02:26Z","board_verified":true,"closed_at":null,"days_open":112,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":111},"description":"Position Description\nOur client is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.\nTrusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.\nOur technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.\nAbout the Role\nWe are establishing a new Network Operations Center hub in Romania to expand our 24/7/365 global operations. We are looking for a senior NOC Team Leader to build, lead, and own this new site from day one - combining strong technical leadership with hands-on team management.\nThis is a founding leadership role, reporting directly to the NOC Team Leader in Israel - a close working partnership that anchors the new Romania site within the global NOC operation. Onboarding will include traveling to our Israel office to learn our systems, processes, and team dynamics alongside the Israeli team. You will work in close partnership with NOC Israel, R&D, DevOps, Tech Support, Payments, Fraud, and Delivery - several of which also have a presence in our Romania site, enabling close on-site collaboration.\nAbout the NOC Team\nThe NOC operates 24/7/365 as the first line of defense for production stability - monitoring systems, responding to alerts, fixing orders, triaging incidents, and escalating to second-line support, R&D, and domain experts per defined protocols.\nRequirements\nResponsibilities\nLeadership & Site Establishment\nBuild the Romania NOC site end-to-end: hiring, onboarding, shift rotation design, tools setup, knowledge base, and escalation runbooks.\n\nOwn day-to-day management of the local NOC team.\n\nDefine and embed the operational rhythm: 24/7/365 shift coverage, handovers, escalation matrix, post-incident reviews.\n\nManage the local team end-to-end: hiring, performance reviews, mentoring, and professional growth.\n\nConduct performance reviews, coaching sessions, and development discussions with team members.\n\nOwn team KPIs, service quality, and operational performance.\n\nTechnical Leadership\nServe as the primary technical escalation point for the Romania NOC team throughout the establishment phase.\n\nDrive improvements in monitoring, alerting, and runbooks; identify recurring issues and root-cause patterns.\n\nDrive modernization of NOC operations - leverage AI and automation to enhance monitoring, alerting, incident triage, and operational efficiency.\n\nDefine and continuously improve technical processes; own end-to-end execution.\n\nAnalyze operational data, surface actionable insights, and produce KPI / SLA reports for leadership.\n\nCross-Site & Cross-Team Collaboration\nOperate seamlessly within a hybrid Israel + Romania model - establish handover protocols, shared on-call rotations, and joint incident response.\n\nWork in close daily collaboration with NOC Israel, R&D, DevOps, Tech Support, Payments, Fraud, and Delivery.\n\nRepresent NOC in operational forums: deployments, change reviews, post-mortems, and KPI reporting.\n\nPosition Requirements\n5+ years in production operations / NOC / Technical Support, including a minimum of 3 years in a leadership role managing technical teams.\n\nProven experience managing production support / NOC teams in a 24/7/365 environment.\n\nStrong hands-on technical background - confident running incident bridges, analyzing logs, querying databases, and diving deep into the technology stack.\n\nStrong SQL skills; comfortable working with operational data at scale.\n\nHands-on experience with monitoring and observability tools (Grafana, Coralogix, Anodot, or equivalent), incident management (Jira, Confluence, Zendesk), and modern debugging tools.\n\nExperience hiring, onboarding, coaching, and developing employees.\n\nExcellent communication and stakeholder management skills.\n\nAbility to lead independently, make operational decisions, and drive execution.\n\nExcellent English, written and verbal - fluent professional level.\n\nWillingness to travel to Israel for onboarding and training.\n\nStrong ownership mindset, calm under pressure, initiative-driver - able to build a team and a process from scratch.\n\nStrong Advantages\nPrior experience in e-commerce, payments, or SaaS production operations.\n\nExperience establishing a new operations site or 24/7 center.\n\nExperience designing on-call rotations and shift management for distributed / multi-site teams.\n\nHands-on experience leveraging AI tools and automation to modernize operational workflows.\n\nExperience building dashboards, reporting / training programs, and KPI measurements.\n\nAdvanced Excel skills; scripting / automation skills.","description_format":"text","description_chars":5053,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-09-10T21:38:19Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.822,"p_room":0.6,"age_days":111,"expected_fill_days":138,"reasons":["conf:0","win:late","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/amsaccelerateit-noc-team-leader","json_url":"https://alion.io/job/amsaccelerateit-noc-team-leader.json","meta":{"generated_at":"2026-11-09T23:28:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13097,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668930},"rest":"https://alion.io/mcp/rest/get_company?id=668930"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famsaccelerateit-noc-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famsaccelerateit-noc-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famsaccelerateit-noc-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amsaccelerateit-noc-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famsaccelerateit-noc-team-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":661866}},{"tool":"search_jobs","arguments":{"company":"amsaccelerateit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":661866},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}