{"id":2394008,"url":"https://alion.io/job/amsoil-customer-service-representative-ii","title":"Customer Service Representative II","company":{"id":2057469,"name":"AMSOIL","domain":"amsoil.com","url":"https://alion.io/company/amsoil-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":92,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Superior, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T06:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T12:40:30Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"AMSOIL INC. is seeking a Customer Service Representative at our AMSOIL Superior, WI location! We are looking for a customer-focused, detail-oriented professional who takes pride in delivering exceptional service, solving customer concerns, and creating positive customer experiences. \nWhy this role matters:At AMSOIL, our customers are at the center of everything we do. As a Customer Service Representative, you will serve as a trusted resource for customers by providing timely support, accurate information, and solutions that strengthen customer relationships. Your work directly contributes to customer satisfaction, loyalty, and the continued success of our business.\nScheduled hours:Monday - Friday, 10:00 a.m. - 7:00 p.m.\n\nWhat you will own:\nDeliver outstanding customer service through phone, email, and online chat interactions.\nAccurately process customer orders and enter information into company systems.\nProvide product recommendations, pricing information, and guidance on new AMSOIL products and programs.\nPartner with distribution centers to resolve damaged shipments, missing items, and order discrepancies.\nProactively contact customers regarding account renewals, order follow-up surveys, product recalls, and account updates.\nSupport customer service initiatives and administrative tasks, including establishing new accounts, processing online transactions, and reviewing account applications.\nMaintain professionalism and attention to detail while managing multiple priorities in a fast-paced environment.\n\nWhat you bring:\nHigh school diploma or equivalent.\nMinimum of one year of customer service experience.\nStrong customer service and relationship-building skills.\nProfessional, courteous, and effective verbal and written communication abilities.\nComputer proficiency and working knowledge of Microsoft Office programs.\nAbility to multitask, stay organized, and maintain accuracy while handling customer interactions.\nStrong attention to detail and problem-solving skills.\nAbility to remain seated and work at a computer for extended periods.\nAvailability to work a full-time schedule of 40 hours per week.\n\nPreferred Qualifications:\nExperience working in a call center environment.\nCandidates must be authorized to work in the United States without current or future employer sponsorship.\n\nCompensation That Reflects Your Value:Your experience and contributions matter. We offer competitive wages, opportunities for advancement, and performance-based rewards that recognize exceptional values, impact, and attendance. \nPay Range:Starting Pay: $20.24 per hour\nAdditional earning opportunities may include:\nOvertime opportunities\nCompany bonus\nAnnual merit increases\n\nWho we are:AMSOIL is a pioneering leader in synthetic lubrication technology, built on a legacy of innovation, performance and entrepreneurial spirit. Founded by Fighter Pilot Al Amatuzio, AMSOIL changed the industry when it introduced the world’s first synthetic motor oil to meet American Petroleum Institute service requirements in 1972, setting a new standard in lubrication science. What began as a one-man operation has grown into a globally recognized company serving customers in approximately 90 countries with advanced solutions for automotive, industrial, OEM and specialty applications. Fueled by continuous innovation and strategic growth, AMSOIL has expanded its capabilities through initiatives like AMSOIL Industrial, strengthening its product portfolio and market reach.\nToday, AMSOIL continues to build on its history of technical leadership, delivering high-performance products that help customers and equipment achieve more.\nOur People Promise:Our people drive our success, and their safety is our greatest concern. Open communication is expected, and all team members are empowered to share their perspective. 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