{"id":3486209,"url":"https://alion.io/job/amstat-inc-software-support-technician-2","title":"Software Support Technician","company":{"id":1900992,"name":"AMSTAT, Inc.","domain":"amstatcorp.com","url":"https://alion.io/company/amstatcorp","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":26,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Alertmanager","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Oracle","optional":false},{"name":"Outlook","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Prometheus","optional":true}],"status":"live","first_seen_at":"2026-10-29T19:20:05Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-05T21:38:24Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About CAMP Systems:\nAt CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence.\nOur Mission & Vision:\nWe connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.\nOur Values & Excellence Mindset:\nWe are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.\nWhat You Will Experience in This Role:\nCAMP Software Inc, provides a comprehensive solutions for FBO Management. Totalfbo is the industry leading software solution designed for Fixed Base Operators (FBOs) looking to enhance their operations with cutting-edge technology. With decades of expertise, Totalfbo offers a robust, all-in-one platform that simplifies every aspect of FBO management, from fueling and invoicing to customer service and compliance. The intuitive platform meets the needs of both small and large FBOs by providing real-time data, streamlining workflows, and helping customers deliver top-tier service to their clients. Totalfbo has been the trusted partner to FBO Operators globally.\nResponsibilities:\nTroubleshoot, diagnose, identify, and resolve software issues by means of research, testing and remote screen sharing.\nProvide Tier I support answering the help desk phone line and email for all incoming service requests; includes the Emergency Support line.\nProvide answers directly to clients by identifying problems, researching answers, and guiding client through corrective steps quickly, clearly, and jargon-free.\nEscalates incidents to Senior Support Engineers and alert manager of priorities and problems.\nConsult customers on the ideal use of the software based on best practice and customer business processes.\nIf unable to provide the solution, collect and document necessary information for appropriate specialist to address. Follows through all calls and issues until resolved.\nCreate and maintain working documents which includes processes, procedures, FAQs, and known errors, etc.- contributing to a working knowledgebase.\nAdheres to Software Maintenance Agreement timelines and requirements.\nAssists other help desk Technicians as needed\nOther duties may be assigned\nYou have:\nAssociate degree or equivalent from a two-year college/technical school; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience\nExposure/experience in preparing and presenting basic software training information\nDemonstrates a positive, adaptable attitude toward AI-enabled tools and automation, with a willingness to learn and apply them to improve customer support, troubleshooting, and operational efficiency\nKnowledge and/or experience of aviation industry a plus\nBilingual a big plus (Spanish preferred)\nMust possess the ability to read, analyze and interpret technical procedures and understand general business correspondence and effectively present information and respond to questions via multiple methods of communication to both internal and external stakeholders\nKnowledge of and/or experience in accounting processes\nKnowledgeable in current networking standards\nFamiliar with system administration\nFluent with Microsoft Server and Windows operating systems.\nKnowledge of accounting systems a plus (i.e., Quick Books, Great Plains)\nKnowledge of client/server software systems, SQL, and Oracle database systems a plus\nIntermediate to advanced knowledge of Microsoft Office including Outlook and Excel\nHardware/Software troubleshooting experience in environments servicing local and remote users\nCompensation range - $26.00 - $30.00 / hour\nWhy Work at CAMP?\nJoin a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.\nCAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled\nCAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact .\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.","description_format":"text","description_chars":4919,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Market Research","General Aviation"],"lifecycle":[{"event":"open","at":"2026-10-29T21:46:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":34,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/amstat-inc-software-support-technician-2","json_url":"https://alion.io/job/amstat-inc-software-support-technician-2.json","meta":{"generated_at":"2026-11-05T21:56:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1900992},"rest":"https://alion.io/mcp/rest/get_company?id=1900992"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famstat-inc-software-support-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famstat-inc-software-support-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famstat-inc-software-support-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amstat-inc-software-support-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famstat-inc-software-support-technician-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3486209}},{"tool":"search_jobs","arguments":{"company":"amstatcorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3486209},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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