{"id":959403,"url":"https://alion.io/job/amtech-software-documentation-specialist","title":"Documentation Specialist","company":{"id":668905,"name":"Amtech Software","domain":"amtechsoftware.com","url":"https://alion.io/company/amtechsoftware","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Confluence","optional":false},{"name":"Git","optional":true}],"status":"live","first_seen_at":"2026-09-16T06:34:24Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-06T21:37:46Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"About Vista Equity Partners\nVista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations - reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.\nThrough its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio - enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.\nAbout Amtech\nAmtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics - empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.\nWith Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.\nOur Employee Value Proposition\nAt Amtech, our people are our greatest differentiator. We create an environment where you can:\nPurpose\nShape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations.\nGrowth\nAccess continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network - accelerating both technical and managerial career paths.\nCulture\nWork in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision.\nInnovation\nEngage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business.\nRole Description\nWe are looking for a Senior Documentation Specialist to own the customer-facing documentation experience for Amtech's ERP and MES products. You will be the person who turns complex manufacturing workflows - estimating a corrugated order, scheduling a corrugator run, tracking WIP through conversion, closing the loop to invoicing - into documentation our customers actually use and trust.\nThis is a hands-on, high-ownership role. You will write and maintain user guides, in-application help, release notes, and how-to content; you will also set the standards, style, and structure that all Amtech product documentation follows. You will work closely with Product Management, Engineering, Implementation, and Support, and you will be expected to learn our customers' world - the plant floor, the order lifecycle, the way a packaging manufacturer actually operates.\nKEY RESPONSIBILITIES\nDocumentation ownership\nPlan, write, edit, and maintain the full library of customer-facing documentation for Amtech's ERP and MES products, including user guides, configuration and administration guides, quick-reference materials, and in-application help.\n\nOwn the release notes process end to end - partner with Product and Engineering each release cycle to capture what changed, why it matters, and what customers need to do about it.\n\nAudit existing content on a regular cadence; retire what is stale, rewrite what is unclear, and close gaps that show up in support tickets and customer feedback.\n\nStandards and structure\nEstablish and enforce a documentation style guide, terminology standards, and content templates so that everything Amtech publishes reads as one voice.\n\nDefine and improve the information architecture of the help center - how content is organized, searched, versioned, and navigated across product lines and releases.\n\nAdminister and improve the documentation toolchain and publishing workflow; recommend improvements to tooling, single-sourcing, and reuse.\n\nCollaboration and subject-matter expertise\nPartner with Product Managers, developers, QA, implementation consultants, and support engineers to gather source material, validate technical accuracy, and get ahead of upcoming releases.\n\nUse the product yourself. Build a working understanding of packaging manufacturing operations and of how Amtech customers configure and run the system in production.\n\nParticipate in release readiness and go-to-market planning to ensure documentation ships alongside the software, not after it.\n\nPartner with Product and Engineering to document AI-enabled capabilities as they ship, making new intelligence features understandable and trustworthy to customers.\n\nQuality and measurement\nDefine quality standards for documentation and review the work of other contributors - writers, product managers, and engineers who contribute content.\n\nTrack documentation effectiveness using search analytics, page performance, support ticket deflection, and direct customer feedback; use that data to prioritize the roadmap.\n\nSKILLS & QUALIFICATIONS\nRequired Qualification\n6+ years of professional experience in technical writing, product documentation, or technical communications, with a substantial portion producing customer-facing content for a software product.\n\nDemonstrated experience documenting enterprise software - ERP, MES, supply chain, or comparable operational systems.\n\nA portfolio of published documentation you can walk us through, showing how you explain complex, multi-step workflows to a non-technical operational audience.\n\nThe ability to take an engineer's explanation of a feature and turn it into instructions a plant scheduler can follow on the first read - precise, plain, and logically sequenced, with no step assumed.\n\nA rigorous eye for editing: you cut what is unnecessary, catch inconsistent terminology, and hold a large content library to one standard.\n\nProven experience owning documentation standards - style guides, templates, terminology, and information architecture - not just executing against someone else's.\n\nHands-on experience with a component content management or help-authoring platform - MadCap Flare, Paligo, Heretto, Document360, Zendesk Guide, Confluence, or comparable - including publishing, versioning, and single-sourcing across product lines.\n\nProficiency with screen capture and image editing tools for clear, consistent visual documentation.\n\nComfort working directly with software: navigating a complex application, reading a spec, testing a workflow, and validating your own instructions against the product.\n\nAbility to manage multiple concurrent releases and competing priorities with minimal supervision.\n\nBachelor's degree in Technical Communication, English, Engineering, Information Science, or a related field - or equivalent professional experience.\n\nPreferred Qualifications\nDirect experience documenting ERP and/or MES platforms, especially in a manufacturing environment.\n\nFamiliarity with packaging, corrugated, folding carton, label, or other discrete or process manufacturing operations.\n\nWorking knowledge of manufacturing and business concepts such as specifications, routings, scheduling, WIP tracking, inventory, order-to-cash, and shop-floor data collection.\n\nExperience with docs-as-code workflows (Markdown, Git, static site generators) or structured authoring (DITA, XML).\n\nExperience producing video walkthroughs, product tours, or e-learning content alongside written docs.\n\nExposure to API or integration documentation.\n\nComfort using AI tools to accelerate drafting, editing, and content audits - with the judgment to know where human verification is non-negotiable.\n\nInterest in structuring documentation for machine consumption as well as human readers, so content can reliably feed in-product AI assistants and search.\n\nExperience supporting a global customer base, including localization or translation workflows.\n\nBackground in a SaaS or hybrid on-premise/cloud software environment with a regular release cadence.\n\nWORK ENVIRONMENT\nHybrid role based out of Amtech's Bengaluru office, with roughly three days per week on-site, working closely with Product, Engineering, and Support colleagues across our India and North America teams. Occasional travel for customer site visits, industry events, or company meetings.\nWhy Join Amtech\nAt Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech - backed by the strength, scale, and innovation culture of Vista.","description_format":"text","description_chars":9253,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Equity"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-16T08:22:57Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.782,"p_room":0.55,"age_days":50,"expected_fill_days":43,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/amtech-software-documentation-specialist","json_url":"https://alion.io/job/amtech-software-documentation-specialist.json","meta":{"generated_at":"2026-11-07T00:57:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2355,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668905},"rest":"https://alion.io/mcp/rest/get_company?id=668905"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famtech-software-documentation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famtech-software-documentation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famtech-software-documentation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amtech-software-documentation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famtech-software-documentation-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":959403}},{"tool":"search_jobs","arguments":{"company":"amtechsoftware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":959403},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}