Customer Service Representative
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Salary
≈ $31k – $59k per year (Estimated)
Location
Hybrid (Plano, United States)
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Sep 28, 2026. Amwins scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Amwins is a specialty insurance distributor headquartered in Charlotte, North Carolina, providing wholesale brokerage, underwriting and program administration across property, casualty, professional and personal lines, plus group benefits and retiree healthcare services. Employee-owned with more than 8,100 staff, it places about $48.8B in annual premium through 44,000 underwriter relationships and 36,000 retail agencies, with offices across the US and in the UK and Europe. It hires underwriters and associate underwriters through its LAUNCH program, benefits account managers, claims and billing coordinators, accounting analysts and client service managers.
Backed by New Mountain Capital
AMWINS Specialty Auto - Customer Service Representative (CSR)
Location: Plano, TX (Hybrid) with 2-3 days onsite in Plano, TX.
Line of Business: Non-Standard Personal Auto
AMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance for Texas, Florida, and Oklahoma. This role is ideal for both entry-level candidates looking to begin a career in insurance and experienced professionals seeking to grow within a specialty auto environment. You’ll work closely with agents, insureds, underwriting, and internal teams in a fast-paced, collaborative setting.
What You’ll Do
- Service non-standard auto policies including endorsements, cancellations, and renewals
- Support agents and insureds with policy, coverage, and billing inquiries
- Ensure accuracy, documentation, and compliance with state regulations (TX, FL, OK)
- Collaborate with underwriting and producers to resolve issues efficiently
What We’re Looking For
- Customer service, administrative, or insurance experience (1-3 years preferred)
- Interest in or experience with personal auto or non-standard auto insurance
- Active Property & Casualty (P&C) license or willingness to obtain (training and support provided)
- Strong communication, organization, and multitasking skills
- Ability to work effectively in a high-volume setting call center
- Experience with Texas, Florida, or Oklahoma auto insurance a plus
- Required: Bilingual (English/Spanish)
The Amwins Advantage: Benefits & Perks
- Medical, Dental, Vision available your first day of employment
- Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
- Mental health support including:
- Virtual therapy
- Digital coaching
- 24/7 EAP counseling
- Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
- Health Savings Account with company contributions
- Health Care FSA, Dependent Care FSA, and Commuter Benefits
- Parental Leave and Adoption Assistance
- Voluntary coverage options:
- Life Insurance
- Critical Illness
- Accident
- Identity Theft Protection
- Retiree medical benefits available for Medicare-eligible retirees
- 401(k) with company match
- Generous Paid Time Off and Company Holiday Schedule
- Collaborative, continuing education focused work environment
- Career advancement opportunities
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