{"id":1416219,"url":"https://alion.io/job/amwins-customer-service-representative","title":"Customer Service Representative","company":{"id":669508,"name":"Amwins","domain":"amwins.com","url":"https://alion.io/company/amwins","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T18:16:37Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T23:32:57Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":14},"description":"AMWINS Specialty Auto - Customer Service Representative (CSR)\nLocation: Plano, TX (Hybrid) with 2-3 days onsite in Plano, TX.\nLine of Business: Non-Standard Personal Auto\nAMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance for Texas, Florida, and Oklahoma. This role is ideal for both entry-level candidates looking to begin a career in insurance and experienced professionals seeking to grow within a specialty auto environment. You’ll work closely with agents, insureds, underwriting, and internal teams in a fast-paced, collaborative setting.\nWhat You’ll Do\nService non-standard auto policies including endorsements, cancellations, and renewals\nSupport agents and insureds with policy, coverage, and billing inquiries\nEnsure accuracy, documentation, and compliance with state regulations (TX, FL, OK)\nCollaborate with underwriting and producers to resolve issues efficiently\nWhat We’re Looking For\nCustomer service, administrative, or insurance experience (1-3 years preferred)\nInterest in or experience with personal auto or non-standard auto insurance\nActive Property & Casualty (P&C) license or willingness to obtain (training and support provided)\nStrong communication, organization, and multitasking skills\nAbility to work effectively in a high-volume setting call center\nExperience with Texas, Florida, or Oklahoma auto insurance a plus\n Required: Bilingual (English/Spanish)\nThe Amwins Advantage: Benefits & Perks\nMedical, Dental, Vision available your first day of employment\nChoice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees\nMental health support including:\nVirtual therapy\nDigital coaching\n24/7 EAP counseling\nCompany-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program\nHealth Savings Account with company contributions \nHealth Care FSA, Dependent Care FSA, and Commuter Benefits\nParental Leave and Adoption Assistance\nVoluntary coverage options:\nLife Insurance\nCritical Illness\nAccident\nIdentity Theft Protection\nRetiree medical benefits available for Medicare-eligible retirees\n401(k) with company match\nGenerous Paid Time Off and Company Holiday Schedule\nCollaborative, continuing education focused work environment\nCareer advancement opportunities","description_format":"text","description_chars":2326,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Health Insurance & Benefits","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-09-28T20:49:46Z"},{"event":"close","at":"2026-10-01T01:53:54Z"},{"event":"reopen","at":"2026-10-05T19:29:20Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.501,"p_room":1,"age_days":14,"expected_fill_days":46,"reasons":["conf:1","stale_co","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/amwins-customer-service-representative","json_url":"https://alion.io/job/amwins-customer-service-representative.json","meta":{"generated_at":"2026-10-14T02:12:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3255,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669508},"rest":"https://alion.io/mcp/rest/get_company?id=669508"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famwins-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famwins-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famwins-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amwins-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famwins-customer-service-representative"}]}