{"id":3616759,"url":"https://alion.io/job/amynta-group-customer-service-representative-non-remote","title":"Customer Service Representative (NON REMOTE)","company":{"id":2775591,"name":"Amynta Group","domain":"amyntagroup.com","url":"https://alion.io/company/amyntagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":62,"ghost_share":0,"stale_share":0.532,"repost_share":0.016,"time_to_fill_p50_days":30,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T16:46:30Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T20:59:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re thrilled that you are interested in joining us here at the Amynta Group!\nPOSITION SUMMARYWe’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime.\nThe Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts. Apply now! Position Posted 2/2/2026.\nThe Customer Service Representative processes requests for title documents received via email and phone, as well as client requests, and be able to respond professionally and accurately to those inquiries.\nWe’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime. \nESSENTIAL JOB DUTIES AND RESPONSIBILITIES\nAbility to handle all job duties and responsibilities of CSR I\nAbility to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries\nAbility to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues\nAbility to maintain various client requirements and act accordingly for multiple clients at one time\nComplete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.)\nReview account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions\nWork exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing\nAbility to look deeper into an account or issue and identify potential system or process issues\nEscalated follow-up and situational accounts\nBASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)\nHigh school diploma\nAA degree or higher preferred. Experience in industry can be substitute\n2-4 years’ related experience (Preferred)\nComprehensive knowledge of subject matter\nMINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS\nExcellent written and verbal communication skills\nStrong attention to detail\nStrong listening and reading comprehension skills to handle incoming inquiries\nAbility to analyze data and present recommendations based on outcomes of analysis\nStrong work ethic and excellent time management skills\nStrong interpersonal skills and ability to work well with people throughout the organization\nWillingness to maintain a professional appearance and provide a positive company image\nWillingness to work non-traditional shifts which meet the needs of the team and company\nAbility to perform under minimal supervision\nAccurate keyboarding skills\n* Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.\nThe Amynta Group (the “ Company ”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.\nApplicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.","description_format":"text","description_chars":4510,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinforcement Learning"],"lifecycle":[{"event":"open","at":"2026-11-02T16:46:30Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:4","stale_co","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/amynta-group-customer-service-representative-non-remote","json_url":"https://alion.io/job/amynta-group-customer-service-representative-non-remote.json","meta":{"generated_at":"2026-11-05T01:12:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2775591},"rest":"https://alion.io/mcp/rest/get_company?id=2775591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famynta-group-customer-service-representative-non-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famynta-group-customer-service-representative-non-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famynta-group-customer-service-representative-non-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amynta-group-customer-service-representative-non-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famynta-group-customer-service-representative-non-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3616759}},{"tool":"search_jobs","arguments":{"company":"amyntagroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3616759},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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