{"id":1761693,"url":"https://alion.io/job/amynta-group-customer-service-representative","title":"Customer Service Representative","company":{"id":2775591,"name":"Amynta Group","domain":"amyntagroup.com","url":"https://alion.io/company/amyntagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":67,"ghost_share":0.507,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-04-20T00:00:00Z","employer_posted_date":"2026-04-20","last_verified_at":"2026-10-23T03:27:47Z","board_verified":true,"closed_at":null,"days_open":187,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":186},"description":"We’re thrilled that you are interested in joining us here at the Amynta Group!\nThe CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our call center. The Customer Service Representative is responsible for assisting callers regarding the company’s programsESSENTIAL JOB DUTIES AND RESPONSIBILITIES*\nReceives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions.\nHandles our customers’ first report of claims\nMaintains a continual working knowledge of our client’s products, services and promotions.\nCompletes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures.\nDelivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues.\nResearches, responds to and resolves customer issues in a timely fashion.\nRetrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner.\nDocuments all customer information, communications and sales in CRM system.\nBASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)\n1 year minimum office experience (Required)\n2+ year's minimum office experience (Preferred)\nHigh School Diploma or GED (Required)\nWorking knowledge of Microsoft Office (Required)\nMINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS\nMastery of the English language, both written and verbal.\nStrong attention to detail, is dependable and follows through.\nAbility to read and interpret information.\nHigh level of maturity to handle sensitive and confidential situations.\nMastery of the English language, both written and verbal.\nStrong attention to detail, is dependable and follows through.\nAbility to read and interpret information.\nHigh level of maturity to handle sensitive and confidential situations.\nStrong work ethic and excellent time management skills.\nStrong interpersonal skills and ability to work well with people throughout the organization.\nWillingness to maintain a professional appearance and provide a positive company image.\nWillingness to work non-traditional shifts which meet the needs of the team and company.\nThe Amynta Group (the “ Company ”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.\nApplicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.","description_format":"text","description_chars":3418,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-03T12:54:01Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":186,"expected_fill_days":18,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/amynta-group-customer-service-representative","json_url":"https://alion.io/job/amynta-group-customer-service-representative.json","meta":{"generated_at":"2026-10-24T00:39:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":953,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2775591},"rest":"https://alion.io/mcp/rest/get_company?id=2775591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famynta-group-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famynta-group-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famynta-group-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amynta-group-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famynta-group-customer-service-representative"}]}