{"id":1761708,"url":"https://alion.io/job/amynta-group-customer-servicecall-center-representative-adjudication","title":"Customer Service/Call Center Representative - Adjudication","company":{"id":2775591,"name":"Amynta Group","domain":"amyntagroup.com","url":"https://alion.io/company/amyntagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":63,"ghost_share":0,"stale_share":0.524,"repost_share":0.016,"time_to_fill_p50_days":30,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2021-08-20T00:00:00Z","employer_posted_date":"2021-08-20","last_verified_at":"2026-11-06T11:09:49Z","board_verified":true,"closed_at":null,"days_open":1904,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1904},"description":"We’re thrilled that you are interested in joining us here at the Amynta Group!\nProvides exceptional customer service to internal and/or external customers. Responsibilities include but are not limited to: processing claims, providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality.ESSENTIAL JOB FUNCTIONS:\nAssists consumers by providing highest level of customer service; remains professional and polite at all times.\nResponds to standard questions and concerns from customers; follows-up with common questions to document nature and status of claim; communicates in a clear and educated manner.\nProcesses routine or standard claims and a variety of forms based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate; requests and reviews photos/receipts to complete processing if necessary.\nReceives incoming calls from consumers to resolve claims; utilizes judgement and problem-solving skills to deliver accurate information in a timely manner; makes outbound phone calls to consumers; documents information as required.\nAids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or management as needed.\nServes as a mentor to new hires or other staff, which may include providing direction and training.\nPerforms other duties as assigned.\nEXPERIENCE/EDUCATION QUALIFICATIONS:\n1-year minimum customer service experience in a call center environment is preferred;\nOffice or customer service experience is preferred;\nHigh school graduate or equivalent education is required;\nPost-secondary education is preferred.\nSKILL REQUIREMENTS:\nMastery of the English language (both written and verbal);\nProfessional telephone etiquette;\nAbility to read and interpret information;\nProficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; Applix; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);\nAbility to solve problems; diffuse escalated customer situations; excellent decision-making skills;\nSelf-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others;\nAbility to operate dual screens and multitask; detail-oriented; follows instructions;\nKnowledge and understanding of department metrics for call handling and quality;\nWillingness to learn; flexibility to adapt to changes;\nMaintain professional appearance and provide positive company image.\nWORK ENVIRONMENT:\nProfessional office and call center environment.\nPHYSICAL REQUIREMENTS:\nPositions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.\nSedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.\n****Amynta and its affiliates (BTIS, Clearview, Guardsman, PDP, etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****","description_format":"text","description_chars":3640,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-03T12:54:01Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.063,"p_room":0.28,"age_days":1904,"expected_fill_days":30,"reasons":["conf:3","stale_co","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/amynta-group-customer-servicecall-center-representative-adjudication","json_url":"https://alion.io/job/amynta-group-customer-servicecall-center-representative-adjudication.json","meta":{"generated_at":"2026-11-06T15:23:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2775591},"rest":"https://alion.io/mcp/rest/get_company?id=2775591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famynta-group-customer-servicecall-center-representative-adjudication"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famynta-group-customer-servicecall-center-representative-adjudication"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famynta-group-customer-servicecall-center-representative-adjudication"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amynta-group-customer-servicecall-center-representative-adjudication\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famynta-group-customer-servicecall-center-representative-adjudication"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1761708}},{"tool":"search_jobs","arguments":{"company":"amyntagroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1761708},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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